Pre-Requisite Experiences:**

• Minimum 4-7 years relevant external experience in technical sales.

• Sound knowledge and understanding of packaging and labelling applications including active problem solving of technical issues raised by customers 

• Willing to travel within the region. .

• Understanding of the local market and customer base will be a plus.

• Experience in B2B  level interaction with converters and end users are desirable. 

• The successful candidate should be in possession of a valid driver’s licence and their own reliable vehicle.

Formal Qualifications:**

• Diploma / Degree in  Packaging or Printing / Equivalent with  techno commercial experience. 

• Relevant qualification/experience in Flexo, Offset and Digital technologies or related industries  would be an advantage

**Engagement and targets: ****

• Uphold and demonstrate core organizational ethics and values.

• Conduct  market and customer needs analysis to ensure that all sales target are met

• Conceptualise new and innovative strategies to achieve sales targets

• Follow up on new sales leads and build detailed sales  pipeline with prospective values 

• Analyse / recognise potential growth opportunities in the market

• Engage with any appointed distributors and manage channel sales .

• Increase footprint and customer base  for the brand in specified area of responsibility

• Actively engage with converters to identify new opportunities 

• Actively increase opportunity pipeline for monthly,  quarterly and annual sales and maintain a close rate equal to peers/ as per target . 

• Provide input to S&OP meetings (discuss forecasts accuracy, slow moving and obsolete stock and identify crisis areas) 

• Creates and manages a customer value prop plan for existing and new customers

• Align and execute a strategic sales plan designed to maximize Return on Time Investment  within the assigned territory. This includes maintaining a minimum frequency of four customer field visits  per day and ensuring all visit reports are updated on a daily basis.

• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services

• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. 

• Conduct sales activities and Extracts value from customer through the use of company tools and training provided

• Take informed decisions and follow necessary approvals regarding terms and conditions of pricing, rebates, COD pricing and discounts.

• Communicate with clients consistently to provide updates on account status

• Monitor overdue balances and support credit control efforts to ensure alignment with corporate financial policies

Technical Service  & Customer Complaint Handling:****

• Provide on-site technical support to customers, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction. Collaborate with QC for effective corrective actions. 

• Drive proactive marketing of Advantage Services to Key Customers & Internal Stakeholders

• Maintain records - customer technical visits, reports, complaint resolutions, product qualifications & customer interactions

• Collaborate with the Product and BD team to identify Converter  Opportunities, needs and challenges.

• Provide technical advice and solutions on product and brand training with both internal and external customers when required. 

• To ensure compliance to customer complaints handling process and quality issues are resolved as per customer satisfaction

• Analyze complaints trends and drive improvement plans for repetitive complaints.

• Collaborate with the PLT team, regional technical resource pool and knowledge center to get the faster response to customer complaints and Technical queries.

Customer Service & Commercial Excellence:**

• Maintain comprehensive records of all customer interactions, visit reports, contacts and Quip activities within Salesforce.com.

• Provide all necessary inputs to CS team on recording customer complaints within 24hrs of complaint being received 

• Update customer price lists, ensuring all modifications are approved and accurately integrated into Avery Dennison’s operating systems.

• Manage the end-to-end complaint resolution process, communicating final outcomes and results to the customer.

• Engage in collaboration with the CS and Marketing teams regarding the advancement of regional digital initiatives.