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Zonal Training Manager

Sun King

full time Nairobi Posted 1 day ago

You would be a strong candidate if you:

  • Possess 5+ years in sales training, L&D, or sales management, with 2+ years guiding trainers or field teams, in solar, electronics, telecoms, FMCG, or any agent-led distribution business. 

  • Have proven record of building training programmes that moved sales metrics, not just attendance. 

  • Demonstrate strong technical comprehension of Solar Home Systems and inverter systems; can demo and troubleshoot basics live. 

  • Are experienced managing remote teams across multiple regions, clusters, or counties. 

  • Demonstrate fluency in English and Kiswahili required; proficiency in relevant local languages is an added advantage based on customer engagement needs within the assigned zone.

  • Possess a bachelor's degree; certifications in training, facilitation, or instructional design are a strong plus. 

  • Are willing to travel 70%+ across the assigned zone. 

Zonal Training Strategy & Execution**

  • Own the zone's annual training plan, aligned to zonal sales targets, product launches, seasonality, and country-level training priorities. 

  • Set zone-wide standards for onboarding, refresher training, demo quality, pitch, load calculation, and objection handling. 

  • Deploy blended learning across the zone: classroom, field coaching, WhatsApp microlearning, and LMS content. 

  • Ensure consistent execution of train-the-trainer cycles across all Regional Mentors in the zone. 

Sales Performance Enablement****

  • Partner with Zonal Business Managers (ZBMs), Regional Business Managers (RBMs), and Area Business Managers (ABMs) to diagnose skill gaps that are constraining revenue. 

  • Design targeted interventions for underperforming states/teams on prospect conversion and sale closure. 

  • Steer "License to Sell" certification for the Area Business Managers during promotional engagements. 

  • Run quarterly Zonal Sales Clinics on high-value topics: market intelligence and commercial inverter sales.

Content & Curriculum Management****

  • Translate Country and HQ training assets into zone-relevant content: customer income levels, grid reliability, local objections, industry landscape. 

  • Create zone-specific job aids: demo scripts, load calc sheets, "Top 10 Objections in" with answers. 

  • Feed field insights back to Country and HQ Product and Marketing teams: customer confusion points, market shifts, product feedback. 

  • Localize training content to zone languages, customer segments, and industry landscape. 

Learning Evaluation & Reporting****

  • Own zonal training KPIs: zonal Collection Score contribution from trained cohorts, zonal 30- day activation rate, weighted-unit productivity uplift, Time-to-First-Sale, Demo Pass Rate, and % Certified CFSES. 

  • Interpret and act on zone-level reports covering Sales Productivity, Repayment Performance, Customer Retention, and Agent Attrition Trends. 

  • Submit a monthly zonal training dashboard to the Country Training Manager. 

  • Correlate training cohorts to business outcomes: sales uplift, Collection Score improvement, lower returns, and higher customer NPS. 

  • Conduct quarterly Training Needs evaluation using sales data, ABM feedback, and customer complaints. 

Team Development**

  • Recruit, onboard, and performance-manage Regional Mentors (Trainers) in your zone. 

  • Run monthly train-the-trainer sessions to upskill your team on facilitation, product, and coaching. 

  • Maintain high engagement and calibration across all trainers.