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Process Excellence Operations Lead

Sun King

full time Nairobi Posted 1 day ago

You might be a strong candidate if you have:

  • A Bachelor’s degree in Supply Chain Management, Project Management, Mathematics, Economics, Statistics, Business Administration, Data Science, or equivalent practical experience

  • 4–6 years of experience in operations, supply chain, logistics, consulting, or process improvement roles

  • Strong problem-solving skills, with the ability to identify inefficiencies and propose practical improvements

  • Experience in process mapping, requirements gathering, and working with cross-functional stakeholders

  • Familiarity with project management approaches (Agile, Waterfall, or similar frameworks) and experience contributing to operational improvement initiatives

  • Working knowledge of supply chain and operations processes, including warehousing, procurement, logistics, and inventory management

  • Proficiency in data tools such as Excel or Google Sheets and data visualization platforms, including experience working with AI-enabled tools

  • Experience working with ERP or operational systems used for supply chain, inventory, or logistics management

  • Ability to work with complex datasets, generate meaningful insights, and present findings clearly to different stakeholders

  • Clear communication skills, with the ability to translate operational topics into structured insights and practical recommendations

Operations Process Improvement**

  • Review existing operational workflows across warehousing, inventory management, procurement, and logistics to identify gaps and opportunities for improvement

  • Guide structured process improvement initiatives aimed at simplifying workflows, reducing costs, improving cycle times, and strengthening operational controls

  • Develop and implement scalable standard operating procedures and playbooks that can be consistently applied across locations and markets

  • Work with operations teams to test, implement, and evaluate improvements, ensuring adoption and continuity

  • Document processes through clear SOPs, process maps, and control checklists to maintain operational consistency

Operational Controls and Compliance****

  • Strengthen operational practices by improving key control mechanisms such as inventory reconciliation, stock handovers, and system-to-physical stock alignment

  • Identify root causes of recurring operational issues (e.g., inventory discrepancies, process delays, data inconsistencies) and implement sustainable solutions

  • Contribute to audit and compliance requirements by ensuring operational processes align with company policies and internal control standards

  • Work with relevant teams to ensure control practices are embedded into day-to-day operations and tracked through clear ownership

Data Insights and Performance Tracking****

  • Gather and interpret operational data to identify performance trends, operational risks, and areas for improvement

  • Develop and maintain dashboards and reports that track key operational indicators across warehousing efficiency, inventory accuracy, logistics performance, and procurement cycle times

  • Provide data-backed insights that guide planning and continuous improvement

  • Work with stakeholders to ensure operational data accuracy and consistency across systems

Reporting and Communication****

  • Prepare clear and concise reports and presentations to communicate operational findings, risks, and improvement opportunities

  • Track and report the progress and outcomes of process improvement initiatives, ensuring that improvements are measurable and sustained

  • Translate operational needs into structured insights and practical recommendations

Cross-Functional Coordination****

  • Work with operations, finance, and technical teams to translate operational needs into practical system or process improvements

  • Coordinate implementation of initiatives across stakeholders and maintain alignment on process changes

  • Contribute to integrating continuous improvement practices into daily workflows

Success in This Role Will Be Measured By:**

  • Improvements in operational KPIs (inventory accuracy, cycle time, logistics efficiency)

  • Reduction in recurring operational issues

  • Effective implementation and adoption of improved processes

  • Increased operational visibility through dashboards and reporting