Pre-Requisite Experiences:**

• Minimum 6 years relevant external in field sales and customer service experience   

• Sound knowledge and understanding of print applications including active problem solving of production issues raised by customers 

• Thorough understanding of local market and customer base. 

• Minimum of 6 years experience in three tiered interaction level distribution, converters and end user

• Corporate interaction on projects and tenders in an advisory capacity relating to specification of materials 

• The successful candidate should be in possession of a valid driver’s licence and their own reliable vehicle.

Formal Qualifications:**

Relevant qualification would be an advantage

**Engagement and targets: ****

• Conduct a needs analysis to ensure that all sales target are met

• Conceptualise new and innovative strategies to achieve sales targets

• Follow up on new sales leads and build detailed project pipeline with prospective values 

• Analyse/recognise potential growth opportunities in the market

• Engage with distributors and assist with specification of product and application

• Increase footprint and market share for the brand in specified area of responsibility

• Actively engage with converters to identify new opportunities 

• Leverage local distribution network to engage with supply of materials 

• Actively increase opportunity pipeline for quarterly and annual sales and maintain a close rate equal to peers. 

• Provide input to S&OP meetings (discuss accuracy of the forecasts, slow moving and obsolete stock and identify crisis areas) 

• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.

• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment. Minimum of 4 calls per day. 

• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services

• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. 

• Extracts value from customer through the use of company tools and training provided

Customer Service:**

• Provide product and brand training with converter network

• Provide technical advice and solutions to customers when required

• Record customer interaction on salesforce.com

• Take informed decisions regarding terms and conditions of pricing, rebates, COD pricing and discounts

• Log customer complaints within 24hrs of complaint being received 

• Conduct product trials at customers when required, and help technical department 

• Update customer price lists, and ensure prices are updated within Avery Dennison’s operating systems 

• Follow complaint till conclusion, and advise customer of results.

• Assess materials when there are customer complaints

• Ensure that all customer demands are timeously met

• Liaise with customers regarding their account status

• Follow up on outstanding payments and assist with debtors collections is in line with corporate policies.