At Ciala Hospital, we are committed to providing exceptional healthcare services to our patients with compassion, expertise, and the latest medical advancements. With a team of dedicated professionals and state-of-the-art facilities, we strive to be a leading healthcare provider in our community.Qualifications & Requirements Applicants must meet the following requirements: Diploma or Degree in Secretarial Studies, Health Records, Customer Service, Front Office Operations, or any related field Minimum of three (3) years’ experience working in a busy Level 4 hospital setting (MUST have experience) Strong customer service and patient handling skills Excellent communication and interpersonal skills Ability to manage high patient flow in a busy clinical environment Proficiency in computer applications and hospital management systems will be an added advantage Strong organizational skills with attention to detail Ability to handle patients and relatives with professionalism, empathy, and patience High level of integrity, discretion, and professionalism Key Responsibilities The successful candidates will be expected to: Receive and attend to patients, visitors, and clients in a professional and courteous manner Manage patient registration, appointment scheduling, and front desk coordination Direct patients appropriately to consultation rooms, departments, or services Handle incoming calls, inquiries, and hospital communication channels efficiently Ensure accurate patient data entry and updates in the hospital management system Support billing processes and guide patients on payment procedures where necessary Maintain a clean, organized, and professional reception area at all times Coordinate patient flow to reduce waiting time and improve service efficiency Provide general administrative and clerical support to hospital departments as required Uphold confidentiality, patient dignity, and hospital service standards at all times