Company Description

Magnem Group Africa Ltd empowers businesses to grow meaningfully and profitably by combining strategic insight, creative marketing, and sales-driven execution. Providing end-to-end solutions including brand strategy, digital marketing, sales enablement, and analytics, Magnem partners with businesses to deliver measurable growth, customer loyalty, and long-term value. Each initiative is designed with a strategy-led, sales-focused, and growth-driven approach aimed at maximizing ROI. Magnem operates with the mission of helping brands stand out and connect authentically with their audiences.

Role Description

The Resort Manager will oversee daily operations to ensure the efficient functioning and exceptional service delivery at the resort. Responsibilities include managing staff, ensuring guest satisfaction, handling budgets and financial performance, maintaining property standards, and implementing business strategies to optimize occupancy and revenue. The role involves collaborating with various departments, resolving guest concerns, and improving operational processes. This is a full-time, on-site position located in Kenya.

Qualifications

Strong operational management skills, including knowledge of financial planning, budgeting, and resource allocation Proficiency in customer service, guest relations, and conflict resolution Leadership and team management experience, including training, motivation, and performance evaluation Ability to develop and implement business strategies to increase revenue and enhance the guest experience Strong organizational, problem-solving, and multitasking skills in a fast-paced environment Excellent interpersonal and communication skills, both verbal and written Familiarity with hospitality management software and fluency in English; additional language skills are an advantage Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred

Show more

Show less