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Resort Supervisor At Excelon Limited

Excelon Limited

Consulting full time Nairobi Posted 16 hours ago

Excelon Limited addresses a critical gap in the MSME sector by offering specialized HR services, mitigating the adverse effects of HR neglect commonly observed among these enterprises . By providing comprehensive HR support, Excelon Limited empowers MSMEs to navigate complex HR challenges effectively, fostering a conducive work environment and enhancing organizational productivity.Position Overview The Resort Supervisor is responsible for overseeing daily operations across guest services, food & beverage, and recreational facilities. This role ensures smooth coordination between departments, maintains high service standards, and delivers exceptional guest experiences.  Key Responsibilities Guest Experience: Supervise front desk operations, handle guest concerns, and ensure personalized service. Team Leadership: Manage and motivate staff, schedule shifts, and conduct training sessions. Operations Oversight: Monitor, maintenance, and food service to maintain quality standards. Financial Control: Assist in budgeting, track expenses, and optimize resource allocation. Compliance & Safety: Ensure adherence to health, safety, and regulatory requirements. Event Coordination: Support planning and execution of special events, conferences, and recreational activities.  Qualifications Diploma/Degree in Hospitality Management or related field. 2–5 years of supervisory experience in hospitality or resort operations. Strong leadership, communication, and problem-solving skills. Knowledge of property management systems and hospitality software. Ability to work flexible hours, including weekends and holidays.  Desired Attributes Customer-focused mindset with attention to detail. Multitasking ability in a fast-paced environment. Cultural awareness to engage diverse guests. Proactive problem-solving approach.