Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of workforce needs to every partnership we undertakeWe are hiring on behalf of our client in the Insurance and Financial Services sector for a highly organized, customer-focused, and results-driven Office Administrator / Business Development Officer. The successful candidate will play a dual role by supporting daily office operations while actively contributing to business growth through client engagement, lead generation, and customer relationship management. This position is ideal for a professional who is passionate about administration, customer service, and business development, and is looking to grow within the financial services industry. Key Responsibilities Office Administration Maintain company records, files, and administrative documentation  Prepare correspondence, reports, presentations, and other business documents  Manage office supplies and coordinate procurement requirements  Maintain accurate physical and electronic filing systems  Support day-to-day office operations and ensure administrative efficiency  Receive, direct, and manage client inquiries professionally  Customer Service & Front Office Support Handle walk-in clients and visitors professionally  Respond to customer inquiries and provide accurate information on company services   Maintain excellent client relationships and customer satisfaction  Support customer onboarding and documentation processes  Business Development & Sales Support Generate quotations and support field sales activities  Assist in identifying and pursuing new business opportunities  Participate in business development initiatives and client acquisition activities  Support marketing and customer engagement campaigns  Follow up on leads and maintain client databases  Participate in field activities aimed at business growth and commission generation  Requirements & Qualifications Diploma or Bachelor's Degree in Business Administration, Insurance, Marketing, Finance, Human Resource Management, or a related field  General knowledge of the Insurance or Financial Services industry  1–2 years of relevant experience in administration, customer service, insurance, or financial services  Proficiency in computer applications and AI-powered productivity tools  Strong communication and interpersonal skills  Excellent organizational and record management skills  Ability to prepare professional reports and business correspondence  Self-driven, proactive, and customer-focused