Summary You lead the relationship with one or a few of our top-tier enterprise customers, and you drive what the platform becomes for them. You understand their business, own the account, and make sure Tamu keeps delivering as their operation grows.

The Role Lead the relationship. Be the trusted point of contact for a top-tier enterprise customer. Understand their operation deeply, set direction with them, and stay close as it changes. Own the outcome. Success is the customer operating well on Tamu and expanding their use of it — not requests closed. Drive the product for them. Turn what they need into workflows, configurations, integrations, and data. Build it yourself, or write a clear spec for engineering. Own data and migrations. Get them onto the platform cleanly, and keep their data trustworthy as things change. Feed the loop back to product. What you learn on the ground shapes the roadmap and the agents that run the platform.

What success looks like Customers stay on Tamu and expand. The customer treats you as a leader of the relationship, not an escalation path. The product fits their operation, and keeps fitting it as they grow. What you learn improves the platform for every customer.

Qualifications Comfortable leading enterprise relationships and earning trust at a senior level. Technical enough to build: reads data, writes config and scripts, reasons about a data model. You solve problems by changing software, not just describing them. Strong judgment in ambiguity and clear ownership over outcomes. Fluent, or quick to learn, with AI agents and LLM tooling — including how to verify their output. Communicates clearly with both operators and engineers.

Helpful: experience with enterprise customers, ERP or POS systems, and data migration.

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