Company Description Avana Laundromat Ltd. specializes in providing complete laundry solutions tailored to meet the needs of both domestic and commercial customers. We pride ourselves on delivering professional wash, dry, and fold services with a strong emphasis on quality and convenience. Our pickup and delivery service ensures that laundry care is accessible and hassle-free for all. Dedicated to offering reliable and efficient service, Avana Laundromat strives to create exceptional experiences for its customers.

Role Description This is a full-time, on-site role based in Nairobi County, Kenya, for a Front Office Executive. The responsibilities include managing receptionist duties such as greeting clients, answering phone calls, scheduling appointments, and maintaining a clean and organized front office area. The role also involves delivering exceptional customer service by addressing inquiries, resolving customer concerns, and providing information about our services to enhance customer satisfaction and loyalty.

Qualifications Strong interpersonal skills and ability to build positive rapport with clients and team members Experience in receptionist duties, including handling inquiries and managing appointments Excellent communication skills, both verbal and written Proven customer service experience with a focus on delivering client satisfaction Knowledge and experience in front office operations Proficiency in basic computer applications such as email and scheduling software Attention to detail and organizational skills Ability to work independently in a fast-paced environment

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