Job Qualifications:******  

• University degree holder with preference in Education, Social sciences, or Business-related field.

• Overall mean grade of C+ in KCSE

• 3-4 Years’ experience (selling experience) in the financial services sector **

• Experience in micro finance industry is an added advantage.

Experienced in project management; Monitoring and evaluation is an added advantage.

• Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.

• Excellent business relationship management skills and business closure techniques.

• Ability to develop, plan, execute and implement according to laid business strategies.

• Excellent interpersonal skills and demonstrated conflicts resolution skills.

• Strong training /coaching skills.

• Strong communication, presentation, and negotiation skills.

Strong analytical and problem-solving skills.

Onboarding and Customer Management:

• Onboard retailers and customers across various Ecosystem value chains and digital platforms (PWE, EAZZY APP, etc.).**

• Identify prospective leads and recruit new customers.

• Conduct outreach and manage relationships for customer retention.

• Utilize existing partnerships to expand the customer base.

Loan Processing and Compliance**:

• Guide customers through the loan application process, including business and home visits to verify financial information and securities.**

• Ensure timely loan approval and disbursement within SLAs.

• Present client requests for approval and manage security perfection and disbursement.

• Initiate recovery processes for overdue accounts.

Marketing and Sales**:

• Conduct marketing outreach to onboard new customers.**

• Cross-sell and upsell bank products.

• Recruit ecosystems by leveraging established relationships.

Training and Policy Adherence**:

• Train branch staff on Biashara Banking lending policies, procedures, and new products.**
• Ensure compliance with credit policies and act as the custodian of bank policy in the branch.

Customer Service and Support**:

• Provide high-standard customer service, fast-track loan processes, and give prompt feedback on loan requests.**

• Liaise with internal and external stakeholders in the branch environment.

• Mobilize clients for financial literacy training and guide them on maintaining proper records.

Portfolio and Relationship Management:**

• Maintain an up-to-date portfolio management toolkit for efficient customer follow-up.**

• Conduct post-disbursement visits and baseline all customers.

• Deposit Mobilization and Documentation**:

o   Mobilize deposits