Experience and Skills

• Minimum of 3 years’ proven experience as a Network Administrator or similar role.

• Knowledge of system security and data backup/recovery.

• Experience with various operating systems and platforms.

• Resourcefulness and strong problem-solving aptitude.

• Excellent communication skills.

• Knowledge of CIS standards is mandatory.

• Fluency in spoken and written English.

• Good integrity, positive attitude, helpfulness, high commitment, competence, and motivation.

• Proven experience as a System Administrator or similar role.

• Knowledge of intrusion detection systems and data backup/recovery.

• Familiarity with various operating systems and platforms.

• Strong writing skills with the ability to produce concise and organised reports.

• Understanding of business concepts, tools, and processes required for sound decision-making.

• Strong communication and interpersonal skills.

• Strong troubleshooting and change management skills.

• Issue management and problem resolution skills.

• Ensure full uptime (24/7) of the entire network of the Bank through best practices and appropriate collaboration with technical, business, and third-party organizations.

• Install and configure software and hardware.

• Manage, troubleshoot, and proactively update hardware and software assets to prevent downtime or zero-day exploits.

• Quickly resolve system failures and troubleshoot issues and outages.

• Upgrade systems with new releases and models.

• Ensure uninterrupted internet connection and manage mail servers for sending and receiving emails, as well as file servers for saving and managing data.

• Oversee system performance and report generation.

• Secure system integrity from breaches or viruses and support risk mitigation planning, including backup plans, safeguards for data, user security policies, and identity management.

• Develop and execute backup and recovery plans.

• Maintain the asset inventory for the DC.

• Manage network servers and technology tools.

• Monitor performance and maintain systems according to requirements.

• Participate in the design, setup, implementation, and testing of business continuity and disaster recovery installations within the bank.

• Participate in onboarding and managing service level agreements with service providers or vendors.

• Provide technical services and support for WAN and LAN connectivity, routers, firewalls, security, internal systems, cloud and network infrastructure.

• Support Microsoft related technologies including Windows Server and SQL.

• Support virtualization technologies including VMware and Microsoft.

• Support remote access solutions.

• Conduct remote monitoring and management of system alerts and notifications.

• Perform network assessments and security audits.

• Plan and implement network security, including building firewalls, configuring IPsec VPN, applying cryptography, and developing IT security policies, procedures, and standards within the bank.

• Evaluate hardware, software, and peripheral equipment for LAN/WAN/MAN environments for procurement.

• Anticipate communication and network problems and implement preventative measures.

• Analyse, evaluate, and monitor network infrastructure to ensure optimal performance.

• Ensure security through access controls, backups, and firewalls.

• Liaise with external suppliers and support agencies for ongoing support and maintenance of hardware and software.

• Ensure timely invoice processing.

• Monitor systems daily and respond immediately to security or usability concerns.

• Administer Proofpoint, storage administration, and monitoring.

• Monitor and report performance of replication services between DC and DR sites.

• Maintain DR systems and manage the configuration and operation of DC and DR servers.

• Support system upgrades and apply fixes or patches related to the infrastructure unit.

• Assist in delivering system solutions and implementing projects to meet business, operational, and compliance objectives.

• Follow up on audit findings, propose remediation, and ensure successful rectification or mitigation.

• Ensure all policies and guidelines are implemented according to audit recommendations and requirements.

• Ensure compliance with bank and regulatory requirements during implementation of related services.

• Report any discrepancies immediately to the Head of IT Applications.

• Prepare and ensure periodic Risk Control Self-Assessment for the unit.