Avery Dennison Corporation is a global manufacturer and distributor of pressure-sensitive adhesive materials, apparel branding labels and tags, RFID inlays, and specialty medical productsJob Description YOUR RESPONSIBILITIES WILL INCLUDE: Customers  – Telephone calls to customers, addressing queries, debtors correspondence and collections Sales team – Monthly debtors review meetings, frequent follow-up on credit control matters Customer service – Working together with CS team regarding releasing of orders and query resolution Supply Chain - Shipping documentation and process SSO – Customer master data changes/New customer creation, credit note processing, payment allocations NEW CUSTOMER CREATION / EXISTING CUSTOMER AMENDMENTS: (15%) Organise all documentation (internal and customer) required for new credit applications or updating/amendment of existing customer terms Perform credit reference checking for new account applications where applicable Submission of customer master change requests to SSO Ensure adherence to internal control processes for approvals and maintain an up to date filing system DEBT COLLECTION: (30%) Regularly review customer ageing to identify delinquent accounts Calling on customers for payments in order to ensure payments on time, or collection of overdues Update SSO team on payment allocations where required. Ensuring bank reconciliation clear by month end close of all deposits received Facilitates monthly debtors review meetings with Sales Teams Ensure meeting of quarterly ageing and DSO targets Initiate legal collection process where required DEBTORS ADMINISTRATION: (45%) Compile customer reconciliations to customers’ remittances, follow up and clear reconciling items timeously Maintain a record of cheques received from customers and ensure they are collected for banking on a daily basis Drive resolution of customer queries with Customer Service and Sales teams Run monthly Debtors Statements to customers after month end close Drive reduction in bad debt provision and actively manage the AR book in order to limit the impact of bad debt write offs. Monthly reporting on debtors ageing status Handling all incoming customer queries received, either resolving queries or forwarding to responsible person for resolution COMPLIANCE: (5%) Facilitate granting and monitoring of credit facilities, within the authorisation limit matrix Support with the annual review and update of customer credit limits Maintain updated customer master data Support during annual statutory audit, balance sheet review and internal audit where required GENERAL:  (5%) Review and allocate deposits not relating to Receivables Customer visits when required in order to facilitate the resolution of any account issues. Ensure that all debtors’ correspondence and communications are carried out in a manner that is both professional and represents Avery Dennison’s work standard to enhance customer relationships and support all Customer Centricity initiatives. Qualifications PRE-REQUISITE EXPERIENCES: Minimum 5 years’ experience in debtors administration and full function of credit  control FORMAL QUALIFICATIONS: Grade 12 Diploma in Credit Management would be advantage  COMPETENCIES REQUIRED: Building Customer Loyalty Building Partnerships Building Trust Communication Contributing to Team Success Customer Focus Decision Making Energy Gaining Commitment Information Monitoring Initiating Action Managing Work (includes Time Management) Planning and Organizing Stress Tolerance Technical/Professional Knowledge and Skills Tenacity Work Standards Managing Conflict