Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clients’ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.What You’ll Do Provide exceptional client service, acting as the first point of contact for updates and questions Manage a high-volume caseload with precision and care Use RingCentral and Casee case management system daily Identify pending medical records and billing requests Contact medical facilities via phone or written communication Review and interpret previously submitted medical records Enter detailed notes of communications with providers Set follow-up dates and escalate issues to assigned paralegals Maintain electronic files and ensure timely case progression Skills & Qualification Experience with medical records management in a legal or healthcare settin Proficiency in RingCentral and Casee (or similar systems Strong organizational skills and ability to handle heavy call volum Excellent communication skills – verbal and writte Detail-oriented, proactive, and able to thrive in a fast-paced environmen Commitment to confidentiality and professionalis