• Bachelor’s degree in Business, IT, Data Analytics, Computer Science, or a related field.**

•  4–6 years of experience** in Business Analysis, Product Analysis, Operations Improvement, or similar roles.**

• Experience working with cross-functional teams** in a fast-paced environment.

• Strong analytical and problem-solving skills with a data-driven mindset.

• Experience translating business requirements into functional specifications or user stories.

• Familiarity with Agile/Scrum methodologies.

• Excellent communication and stakeholder management skills.

• Ability to manage multiple priorities and deliver in a dynamic environment.

• Experience in fintech, lending, debt collection, or financial services.

• Experience working on automation, workflow tools, or operational systems.

• Knowledge of BI tools (e.g., Power BI, Tableau) and low-code platforms.

• Experience with tools such as JIRA, Azure DevOps, or similar.

Business Analysis & Stakeholder Engagement

• Engage business stakeholders to gather, document, and validate business requirements.**
• Translate operational needs into clear user stories, use cases, and process flows**.**
• Facilitate discussions to identify pain points and opportunities for improvement.

Process Improvement & Operational Efficiency**

• Analyze and redesign business processes to improve efficiency, scalability, and performance.**

• Identify opportunities for automation and digitization** of manual workflows.**

• Develop SOPs, process documentation, and best practice guidelines.

• Support continuous improvement initiatives within Debt Collection operations (call center, field teams, case management).

Product & Technology Collaboration (Product Ownership Support)**

• Work closely with HOD and Managers to define and refine product requirements.**

• Support backlog prioritization and ensure alignment with business needs.

• Participate in Agile ceremonies (sprint planning, reviews, testing).

• Coordinate UAT, gather user feedback, and support rollout of new features and tools.

• Act as a bridge between business and technology teams to ensure effective solution delivery.

Data, Reporting & Analytics**

• Use data to identify trends, diagnose business issues, and recommend improvements.**

• Design and maintain dashboards and reports to support operational performance.

• Respond to ad-hoc data requests and provide actionable insights.

• Monitor key operational KPIs and track the impact of implemented solutions.

• Identify and escalate data quality issues to relevant teams.

Solution Development & Tools**

• Build and maintain low-code/no-code solutions (e.g., PowerApps, SharePoint tools, dashboards) to support business needs.**

• Standardize data collection and reporting processes.

• Collaborate with developers on more complex solutions by providing clear requirements and validating outputs.

Training & Adoption**

• Develop user documentation, guides, and training materials for new systems and processes.**

• Conduct training sessions for business users to improve data literacy and tool adoption.

• Support change management and ensure successful adoption of new solutions.

Continuous Improvement & Innovation**

• Proactively identify opportunities to improve existing systems, reports, and workflows.

• Conduct research and recommend innovative solutions to enhance operations.

• Challenge existing processes and contribute ideas to improve efficiency and performance.