Experience**

•  5-7 years in HR/People & Culture with at least 2–3 years in a senior HRBP, HR Manager, or equivalent leadership role.

• Proven track record in managing disciplinaries, restructures, high-volume hiring, and Kenyan labour law compliance.

• Hands-on experience in vetting, improving, implementing or managing an HRIS (BambooHR, Hibob, Sage HR or similar).

• Fintech, financial services, or high-growth tech/startup environment exposure strongly preferred.

Education**

• Bachelor's degree in Human Resources, Business, Psychology, or a related field.

• Relevant local HR certification is a strong advantage.

People Operations & Compliance**

• Manage end-to-end HR operations: contracts, onboarding, offboarding, payroll liaison, benefits administration, and employee records.

• Ensure 100% compliance with Kenyan labour laws, including the Employment Act (2007), Data Protection Act, OSHA, and NSSF/NHIF obligations.

•  Own policy development, HR audits, and documentation to maintain zero material compliance risk.

•  Digitise and maintain HR records using HRIS tools; build monthly People dashboards tracking headcount, turnover, engagement, and hiring velocity.

Talent Acquisition & Onboarding****

• Lead high-volume recruiting across functions - from sourcing strategy to offer negotiation - with a target time-to-hire under 30 days.

• Own onboarding frameworks and 90-day integration plans that drive engagement and 95%+ completion rates.

• Build talent pipelines for critical and hard-to-fill roles in fintech, technology, and commercial operations.

Performance & Leadership Development****

• Drive annual and mid-year performance cycles: calibration, feedback processes, MBO alignment, and development plans.

• Coach senior leaders on performance management, difficult conversations, and high-stakes people decisions.

• Implement leadership capability tools - including DISC and other frameworks - to improve team dynamics and management effectiveness.

Employee Relations****

• Manage disciplinaries, grievances, restructures, and complex ER cases with fairness, speed, and legal rigour.

• Act as a trusted, confidential advisor to employees at all levels - balancing employee advocacy with business risk.

Organisational Design & Workforce Planning**

• Partner with the Head of P&C, COO and Country Manager on org design, headcount planning, and team restructures that support 50%+ headcount growth.

• Build structures for scale: clear reporting lines, accountability frameworks, and role levelling architecture.