Requirements:****

• Bachelor’s degree in criminology, Security Management, Forensics, or a related field is preferred.

• Advanced training or professional certification in safety and security is an added advantage.

•  At least 5 years of experience in healthcare safety and/or security is required.

• Strong foundation in JCI, SafecCare, and CUE accreditation standards and audit processes is desirable 

• Strong interpersonal and communication skills.

• Effective people management and supervisory capabilities.

• Comprehensive knowledge of safety, security protocols, and emergency preparedness procedures.

• Solid understanding of company safety policies and applicable OSHA standards.

•  Ability to plan and conduct training sessions and emergency mock drills.

• Strong organizational skills with excellent attention to detail.

• Proficiency in Microsoft Office and related software applications.

•  Good customer service orientation.

•  Ability to work long hours with minimal supervision.

**

Safety & Security Incident Management**

• Coordinate timely resolution, investigation, documentation, and closure of all incidents.

• Allocate investigations, ensure root cause analysis, and implement corrective/preventive actions.

• Initiate disciplinary processes where necessary and report criminal/medico-legal cases to police.

• Maintain accurate, accessible records for all cases investigated.

• Maintain and track status of all cases reported to the police and which are before courts.

• Prepare and submit quarterly incident analysis reports.

•  Coordinate liaison with police, fire brigade, and other authorities for incident management.

JCI Compliance (Safety, Security & Fire Safety, Safety & HAZMAT Programs) ****

• Ensure development, implementation, and continuous updating of all departmental policies, procedures, and plans aligned with JCI standards.

• Oversee monitoring of departmental HVAs, KPIs, QVAs, audits, and inspection outcomes, ensuring corrective actions are implemented accordingly.

• Coordinate safety, fire safety, and security drills and ensure documentation and implementation of follow-up actions.

• Ensure implementation of staff training, SQE requirements, and compliance with identification protocols.

• Oversee annual risk assessments and PCRA (pre-, during-, and post-construction) assessments are conducted and ensure mitigation measures are effectively implemented.

Response to Safety & Security Emergencies****

• Ensure that a sound emergency response protocol is in place and being implemented fully.

• Ensure that ERT (Emergency Response Team) are in place, are trained adequately and equipped to respond timely to safety and security emergencies.

• Ensure that the emergency response time is monitored, documented and any shortcomings corrected accordingly.

• Ensure that all emergencies’ activations are responded to and documented accordingly.

•  Take predetermined action and assist in cases of emergencies such as accident, fire and aggression.

Safety & Security Equipment Servicing and Monitoring****

• Ensure that safety and security equipment, for instance, the CCTV system, Access Control and fire-fighting equipment are serviced periodically and are functioning well.

• Ensure that the CCTV Control Room Protocols are in place and Strict Confidentiality of the place and data is maintained.

• Ensure that panic alarm buttons, walk-through metal detectors, hand-held wands are in place and are serviced regularly to ensure optimum functionality.

• Ensure that, inventory of all the equipment are in place and are updated regularly as per the JCI requirement

Supervisory Role****

• Oversee management, coaching, and motivation of in-house and outsourced security staff.

• Ensure timely performance evaluations, annual appraisals, and duty roster planning for 24/7 coverage.

• Coordinate leave planning and review of job descriptions for continuous improvement.

• Ensure that appropriate disciplinary measures in line with institutional policies are taken against wayward officers.

•  Ensure that a sound duty roster is in place for 24/7 coverage of the hospital.

Risk Assessment & Control****

• Plan and coordinate annual safety and security-related risk assessments of the hospital and its affiliated entities.

• Overseeing the implementation of risk control and preventive measures.

• Overseeing the development, reviews of the departmental risk registers.

Implementation of the agreed Service Level Agreements as per the existing departmental contracts.****

• Ensure that all emergency and crisis management assets are available and support a timely, coordinated response to incidents as they occur.

• Accurately match invoices with Local Purchase Orders (LPOs) and ensure they are reviewed, approved, and processed for payment in a timely manner.

• Assist in evaluating the performance of contracted services and contribute to the development and implementation of improvement measures.

Perform any other duties as assigned by the Department Manager.**

•  Participate in all team efforts as departmental needs arise