(adsbygoogle = window.adsbygoogle || []).push({}); IT Helpdesk Techinician at Solvo Global View Jobs in ICT / Telecommunication / View Jobs at Solvo Global Posted: Jun 3, 2026 Deadline: Not specified Save Email @gmail.com@yahoo.com@outlook.com (adsbygoogle = window.adsbygoogle || []).push({}); Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring... about this company   IT Helpdesk Techinician Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Customer Care, Success and Service  , ICT / Computer  About the job The Tier 1 IT Helpdesk or MSP Support Agent provides high-quality customer service and technical support through multiple communication channels, primarily phone. Acts as frontline support for IT and HSIA concerns, ensuring timely resolution or escalation while meeting SLAs and maintaining efficiency.  Responsibilities Multi-channel support~ handle requests via phone, email, chat, ticketing systems Issue resolution~ troubleshoot workstations (Windows/Mac), mobile devices, printers, email systems (Microsoft 365, Google Workspace), internet connectivity, LAN/WAN, routers, switches, WAPs, cabling, non-PC devices (consoles, PDAs) Ticket management~ log, categorize, prioritize to meet SLA targets Escalation~ forward complex cases to Tier 2/3 with documentation User management~ password resets, access provisioning, onboarding/offboarding Monitoring~ respond to alerts and notifications Documentation~ maintain accurate records of issues and resolutions Customer service~ ensure professional, empathetic support Continuous learning~ stay updated on MSP tools and best practices Skills & Qualifications Experience~ 1-2 years in IT support, helpdesk, HSIA, or MSP Education~ high school diploma (associate degree preferred) Customer focus~ multitasking with professionalism Technical knowledge~ Windows/macOS, Active Directory, networking fundamentals (IP, DNS, DHCP, Wi-Fi), ticketing systems (ConnectWise, ServiceNow, Zendesk) Communication~ excellent English, verbal and written Preferred MSP/HSIA experience Microsoft 365 admin RMM tools Cybersecurity basics~ MFA, endpoint protection Nomadix highly desirable   (adsbygoogle = window.adsbygoogle || []).push({}); Check how your CV aligns with this job Method of Application Interested and qualified? 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Share       Save Email Report Send your application Your Name Your Email Your Phone Number Your Current Location Nairobi Mombasa Baringo Bomet Bungoma Busia Chuka Eldoret Elgeyo Marakwet Embu Garissa Homa Bay Isiolo Kajiado Kakamega Karatina Kericho Kerugoya Kiambu Kilifi Kirinyaga Kisii Kisumu Kitale Kitengela Kitui Kwale Laikipia Lamu Machakos Makueni Mandera Marsabit Meru Migori Muranga Nakuru Nandi Nanyuki Narok Nyamira Nyandarua Nyeri Samburu Siaya Taita Taveta Tana River Tharaka Nithi Thika Trans Nzoia Turkana Uasin Gishu Vihiga Wajir West Pokot Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at Solvo Global Back To Home Jobs You Might Be Interested in ICT Assistant – Network Administration at HCS Affiliates Group Customer Support Supervisor (FTTH) at Mybest Ltd Business Development Manager – Engineering & Emerging Technologies at Viscar Industrial Capacity Business Development Manager – Engineering Talent & Managed Services at Viscar Industrial Capacity Solutions Consultant 2 at Palo Alto Networks Quality Assurance Officer (QA) at Calltronix Contact & Training Centre Business Development Manager – ICT & Digital Transformation at Viscar Industrial Capacity Retention Agent - Safaricom (Kenya) at Smollan Business Development Manager – Safety in Engineering at Viscar Industrial Capacity ICT Bid & Tender Intern at Green Com Enterprise Solutions Ltd Customer Care Intern - 2 Posts at Trans Nzoia County Water & Sanitation Company Ltd Contact Center Trainer - eMobility - Thika at M-KOPA Solar Systems and App Developer at Victory Farms Contact Center Trainer - eMobility - Kitengela at M-KOPA Solar Remote Tele-Medicine Lecturer-Oral Health at Mount Kenya University Contact Center Trainer - eMobility - Nairobi at M-KOPA Solar IT Manager at Adept Systems Customer Support and Fibre Operations Supervisor at Mybest Ltd Customer Care Call Support at Q-Sourcing Servtec Group Customer Support Analyst at World Vision Kenya Find Your Dream Job!Signup and complete your profile so we can match you with the right employer@gmail.com@yahoo.com@outlook.com Related Companies Hiring Now EPSON Jobs West Indian Ocean Cable Company (WIOCC) Jobs Influx Jobs Jamii Telecommunications Jobs pycs Jobs Host Masters Limited Jobs Swizzsoft Sytems Jobs Equiti Jobs Popular Jobs Field Supervisor at Total Security Surveillance RTO Operations Manager at HCS Affiliates Group Bartender/Mixologist at Excelon Limited Sales/Marketing Executive - Logbook Loans at Job Plus International Company Limited ICT Bid & Tender Intern at Green Com Enterprise Solutions Ltd ECDE Teacher at Excelon Limited Trade Development Representative (TDR) - Nanyuki at HCS Affiliates Group Career Advice Intelligence-Led Recruitment in Kenya: A Smarter Way for Companies to Hire and Retain Talent MyJobMag Kenya launches its intelligence-led recruitment service to help companies hire smarter using data, insights, and proven success patterns, improving retention and overall hiring outcomes. 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