Minimum Qualifications:**

• Bachelor's degree in Engineering or related field

• CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)

• Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS

• Strong communication and interpersonal skills

• Valid driver’s license

Experience and Skills**

• 3+ years of relevant work experience in telecom industry

• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).

• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.

• Must use systems effectively to record information accurately and concisely in a timely manner

• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

• Excellent communications and soft skills, including ability to listen and follow instructions

• 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required

• Proactive monitoring of equipment and facilities

• Assist network installation, testing and commissioning, bringing into service, integration

• Cross connects and jumping

• Assist to maintain records, inventory and spares

• Assist to receive equipment, bench test, storage and RMA return handling

• Assist with incident and problem resolution as directed by NOC / TAC

• Provide Service Desk cover as required

• Assist Service Manager as directed

• Assist with technical shareholder support / shareholder consultancy and sales support

• Assist with network quality and performance management

• Assist with creation of ad hoc reports as needed

• Assist other departments and projects as requested by the Programme Manager

• Drive company vehicles as required

• Adhere to all company policies and procedures