JOB TITLE: Workplace Technology Specialist
LOCATION: NYERI
As a Workplace Technology Specialist, you will be responsible for managing and optimizing workplace technology systems, SaaS platforms, collaboration tools, and identity-integrated services to support daily business operations. The role involves ensuring workplace systems remain secure, scalable, efficient, and user-friendly while supporting internal teams across productivity, access management, and overall technical operations.
The ideal candidate should possess strong technical, problem-solving, and project management skills, with experience managing SaaS applications, identity and access management systems, automation processes, and workplace technology infrastructure within a fast-paced and dynamic environment.
Key Responsibilities
SaaS Platform Administration & Optimization Manage and support workplace SaaS applications, such as O365, Atlassian, Azure, AWS, etc. Monitor application health, license utilization, user access, and service configurations. Participate in onboarding/offboarding processes by ensuring clean provisioning and deprovisioning across platforms. Collaborate with Cloud & Workplace lead to improve employee experience through reliable and secure SaaS tooling. Identity, Access & SSO Support Assist with SSO integrations, SCIM provisioning, and IAM workflows across critical SaaS apps. Support the enforcement of least privilege access, MA, and user entitlements in partnership with Security. Help troubleshoot and resolve identity-related issues across federated and managed apps Automation & Process Improvement Develop and maintain scripts or low-code workflows to automate common SaaS operations. Assist with the design and execution of SaaS lifecycle automations (e.g., license reclaims, app access reviews, user group syncs, etc.) Identify opportunities for self-service, delegation, and administrative consistency. Monitoring, Troubleshooting & Support Respond to escalations related to SaaS app functionality, access issues, and service disruptions. Proactively monitor SaaS health and performance; escalate outages or risk conditions. Document solutions and contribute to internal knowledge bases (JIRA, Confluence, SharePoint). Project & Platform Support Participate in SaaS rollouts, integrations, and tool rationalization efforts. Support workplace and Security teams during audits or vendor transitions (e.g., app offboarding, data migrations). Assist with SaaS Management platform usage and insights to help manage spend and sprawl.
Required Skills & Experience
2-4 years of experience in workplace technology, SaaS engineering, or enterprise IT administration. Hands-on experience with O365, Atlassian (Jira/Confluence), Zoom, or equivalent tools. Familiarity with identity protocols such as SAML, SCIM, OAuth, and experience with SSO integrations. Strong scripting or workflow automation knowledge (e.g., PowerShell, Python, etc.). Ability to work across teams and deliver high-quality support in a fast-paced environment
Nice to Have
Experience with Microsoft Entra or other IDaaS platforms. Familiarity with device management and SaaS governance principles. Knowledge of ITIL, SaaS lifecycle management, or license optimization best practices. Previous exposure to regulated industries such as fintech or crypto
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