Company Overview: Jaza is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity.
Jaza believes that a mix of people, technology and capital can connect Jaza’s market to the future of how people live and work around the world.
The company builds solar-powered shops, called hubs, which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service, empowering the Jaza team to become leaders, entrepreneurs and drivers of economic growth within their communities.
For more information on what we are building, check out www.jazaenergy.com
Position Overview The Field Technician owns technical operations and issues at the assigned cluster. The Field Technician is mainly responsible for maintaining reliable technical operations at Hubs in the region to ensure Hub uptime.
Accountabilities
Own and manage Energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
Ensure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time)
The Field Service Engineer responsibilities include, but are not limited to, the following: Technical Troubleshooting and Management (50%)
Troubleshooting defective packs at the region to have no less than <2% of packs in a defective state in the region, and ensure data is collected and logged correctly.
Monitoring of Swap% and PV% at all Hubs in the region, ensuring Hubs with >80% are escalated.
Constantly monitor Hub energy in the region to prevent downtime (time in the danger zone)
Test new products and firmware as needed.
Travel to Hubs to resolve issues requiring in-person troubleshooting/repairs.
Accurately file, respond to, update, and escalate technical issues in right technical channels
Complete Hub commissioning, and testing, and provide sign-off for Hub go-live.
Reports (15%)
Provide daily updates to Regional Service Engineer and Regional Coordinator on the hubs experiencing issues, including those that need to be added to waitlisting/ upgrade plans.
Provide weekly reports on Hub health to be reviewed on 1vs1 with RSE
Communicate technical issues to the Regional Coordinator
Provide monthly report on cluster status on tech - DDD structure
Planning and Leadership (15%)
Develop a weekly route plan that shows Hubs to be visited, Issues to be resolved, expected outcomes and support required.
Attend weekly meetings with the regional coordinator - setting priorities, addressing gaps & planning for the next action.
Management & Supervision (15%)
Attending regional meetings
Keep accurate records of Hub Equipment and product component inventory (including defects)
Other duties (5%)
Record and log field activities
Key Performance Indicators (KPIs)
99.9% Energy Uptime
98% Pack Health - which means that no more than 2% of packs should be in a defective state at any point in time.
95% Charge Health
Key Working Relationships
Jaza Stars
Hub Managers
Field Service Engineers
Regional Service Engineers
Regional CoordinatorS
TechOps Lead
Who You Are- Experience & Competencies
Industry Knowledge: Diploma or Degree in Renewable Energy Engineering, Electrical Engineering or any other related field.
Professional Experience: 2 years experience with troubleshooting, repairing, and maintaining electronic devices or systems is highly desirable.
Proficiency with Technical Tools: Familiarity with using diagnostic tools, software, and data analysis applications will enable effective monitoring and issue resolution.
Strong Problem-Solving Skills: The ability to analyze technical problems, identify root causes, and implement effective solutions is essential.
Excellent Communication Skills: Clear and concise communication, both written and verbal, is necessary for interacting with team members, reporting issues, and documenting processes.
Adaptability and Willingness to Learn: The role requires continuous learning and adaptation to new technologies and procedures.
Self-Motivation and Initiative: The ability to work independently, prioritize tasks, and take initiative is crucial in a dynamic environment.
Team Player: Collaborating effectively with colleagues and supporting team goals is essential for success.
Why You Should Apply
Be part of the most exciting growth phase of a company. We’ve proven our model and are focused on expansion. This position entails high impact, visibility, and opportunities to advance quickly.
Work with great teammates in an international environment. Our team is spread across Canada, China, Tanzania, and Nigeria.
Gain hands-on business building experience. Although we are a startup, we don’t expect you to just figure it out on your own. You’ll be given lots of responsibility but also lots of support to help you succeed.