Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

• Minimum of 5+ years of hands-on experience administering enterprise-level servers and IT infrastructure.

• At least 5+ years of experience designing, configuring, deploying, and optimizing server hardware and operating environments.

• 5-7 years of progressive experience in information technology, with a focus on endpoint systems and enterprise computing platforms.

**PROJECT PLANNING: ****

• Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.  

• Develops cost/time estimates.  

• Documents discussion and agreements.

TECHNICAL REQUIREMENTS: **Works with systems engineers to understand technical requirements. **

DESIGN/DEVELOP: **Integrates solutions with other applications and platforms outside the framework. **

MAINTENANCE: ****

• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes. 

• Develops strategies to manage the frequency of appropriate support package/patch application. 

• Monitors health of systems and provides appropriate recommendations, when required. 

ADMINISTRATION: ****

• Coordinates and validates activities. 

• Manages user access to, systems, servers, and files.  

• Administers the setup of new profiles, creates and updates access permissions and maintains user accounts. 

• Installs, configures and maintains system hardware and software components.  

• Maintains tracking and configuration documentation and plans.  

• Supervising the installation of system upgrades and service packs.  

• Determines if inactive accounts should be deleted. 

• Administers Storage Area Network (SAN). 

PERFORMANCE MONITORING: ****

• Supervises the monitoring procedures and evaluates problems identified by team members.  

• Ensures that capacity workload modeling and availability analysis is performed. 

• Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.  

• Reviews performance and control reports. 

• Recommends settings changes to the operating system to improve performance and reliability. 

• Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management. 

TESTING: ****

• Leads or provides technical direction for the planning, designing, and execution of testing efforts.  

• Ensures that tests evaluate all possible impacts on the current infrastructure or application. 

CONTINUOUS IMPROVEMENTS: ****

• Recommends performance metrics.  

• Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. 

SYSTEM JOB SCHEDULING: ****

• Translates business and technical requirements to develop automation specifications that span more than one business area.  

• Updates job schedule based on current priorities and special handling requests. 

• Ensures reliability and availability of platforms.  

• Schedules maintenance and repairs. 

COMPUTER OPERATIONS: ****

• Coordinates production job processing. 

• Ensures that maintenance procedures are executed.  

• Updates job schedule based on current priorities and special handling requests. 

• Operates computer hardware systems and related peripheral equipment. 

• Monitors systems on a 24x7 schedule. 

• Performs maintenance procedures. 

• Validates input and output data for completeness and accuracy. 

• Analyzes job processes and recommends improvements. 

• Reviews historical data for trend analysis. 

PRODUCTION SUPPORT: ****

• Coordinates problem resolution among team members.  

• Documents, monitors, reports, and manages the resolution of systemic issues. 

• Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.  

• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.  

• Documents problem status and resolution.  

• Develops checklists and scripts for resolving routine problems. 

SECURITY: ****

• Works with IT Security, where needed, in investigations and/or audits of systems. 

• Analyzes audit trails to detect systematic security violations.  

• Reports security issues when appropriate.  

• Ensures security requirements are adhered to. 

BUSINESS CONTINUITY: **

• Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.  

• Performs data image archiving. 

• Performs off-site storage procedures.  

• Verifies that system backups run successfully.