The Pam Golding Properties Kenya office opened for trading in January 2012 with the Head Office at Fortis Tower in Westlands, Nairobi; with a second office opening at The Hub, Karen in February 2016. PGP Kenya offers specializsd real estate services in the residential and commercial fields – covering both sales and rentals, with a Managed Lease division provides landlords with hassle free management of their properties. Our values are founded on a unique recipe for success that has been achieved since the company was founded by our Life President Mrs. Pam Golding in 1976. It is these principles that serve as a guiding compass for the organisation as a whole and a true north for each individual who carries and represents the Pam Golding Properties brand. The practice of these standards has governed who we are and how we conduct our business. Our current staff of 50 professionals and counting is the very heart and soul of our business. Our team of agents, who represent the major suburbs in Nairobi, has allowed them to become area specialists and a household name in their areas of residence and operation. The PGP Kenya team is led by a diverse and seasoned management team, with each of us possessing extensive experience in real estate both from within and internationally. PGP Kenya endeavours to maintain the highest levels of professional service with unquestionable integrity and reliability while continually assessing the changing needs of the Kenyan market place. About the Role This role combines tenant and landlord relationship management with full responsibility for building maintenance, service delivery, and operational efficiency. The ideal candidate is detail-oriented, solution-driven, and comfortable working in a fast-paced real estate environment. You will work closely with internal teams and external service providers to ensure properties are well-managed, compliant, and maintained to the highest standards. Key Responsibilities Property Management Functions Oversee the day-to-day management and administration of residential properties. Manage tenant onboarding, lease administration, renewals, and exit processes. Handle tenant and landlord enquiries professionally and efficiently. Support rent collection processes, reconciliations, and preparation of management reports. Maintain accurate property records, tenant files, and lease documentation. Conduct regular property inspections and ensure compliance with agreed standards. Facilities Management Functions Oversee all property maintenance and ensure buildings are kept in excellent operational condition. Coordinate preventive and reactive maintenance across electrical, plumbing, HVAC, security, and general works. Manage contractors, suppliers, and service providers, ensuring quality, cost control, and timely delivery. Ensure compliance with health, safety, and statutory requirements across all properties. Respond to and resolve facilities-related issues promptly and effectively. Maintain maintenance schedules, service records, and compliance documentation. Qualifications Diploma or Degree in Finance, Business Administration, Real Estate, Property Management, or a related field (preferred). Previous experience in property management or facilities management. Strong organisational and administrative skills with close attention to detail. Good communication and customer service skills. Proficiency in basic reporting and office systems. Proactive, reliable, and able to work well within a team. Must be based in Nairobi.