Company Overview:
Jaza is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity.
Jaza believes that a mix of people, technology and capital can connect Jaza’s market to the future of how people live and work around the world.
The company builds solar-powered shops, called hubs, which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service, empowering the Jaza team to become leaders, entrepreneurs and drivers of economic growth within their communities.
For more information on what we are building, check out www.jazaenergy.com
Position Overview:
The Regional Service Engineer owns technical operations performance within the assigned region and is responsible for ensuring high hub uptime, strong pack health, rapid fault resolution, and adherence to operational standards.
The RSE acts as the first level of technical leadership within the region, coordinating Field Service Engineers (FSEs), supporting preventive maintenance activities, and ensuring operational issues are proactively identified and resolved before they impact customers.
Success in this role is measured through uptime performance, pack availability, preventive maintenance execution, and operational reliability across the assigned hubs.
Accountabilities
Own and maintain regional hub uptime targets through proactive monitoring and intervention
Ensure high pack health and charging availability across all hubs in the region
Drive rapid fault resolution and minimize downtime
Ensure compliance with SOPs, HSE requirements, and quality standards
Support hub upgrades, commissioning activities, and operational scaling initiatives.
The Regional Service Engineer responsibilities include, but are not limited to, the following:Hub Monitoring & Uptime Management (30%)
Monitor hub energy performance and charging availability across assigned locations
Identify and escalate hubs approaching overcapacity thresholds (>80%)
Proactively prevent downtime through monitoring, troubleshooting, and intervention planning
Monitor swap trends, PV performance, and charging throughput across all hubs
Ensure hub connectivity and controller communication are functioning properly
Track and improve pack availability across assigned regions
Troubleshooting & Preventive Maintenance (30%)Diagnose and resolve technical faults affecting:
Smart chargers
HC3 systems
Battery packs
BESS
PV systems
Conduct scheduled preventive maintenance activities on all energy systems
Perform on-site troubleshooting and repairs requiring physical intervention
Support root cause analysis for recurring technical issues
Maintain accurate maintenance and repair records
Team Coordination & Leadership (20%)
Coordinate and support Field Service Engineers (FSEs) within assigned regions
Conduct technical coaching and field guidance for FSEs and interns
Support adherence to SOPs, HSE standards, and operational procedures
Participate in weekly operational planning and review meetings
Conduct regular 1-on-1 engagements with FSEs and technical interns
Reporting & Escalation Management (10%)
Document, track, and escalate technical issues appropriately
Provide daily updates on hubs experiencing technical issues
Submit weekly reports on regional hub health and operational performance
Generate monthly regional technical status reports using DDD structure
Track hubs requiring upgrades, waitlisting, or capacity intervention
Inventory & Asset Management (10%)
Support tracking and accountability of technical inventory
Ensure availability of required operational tools and materials
Key Performance Indicators (KPIs)
99.9% Energy Uptime
98% Pack Health - which means that no more than 2% of packs should be in a defective state at any point in time.
95% Charger Health
Key Working Relationships
The Regional Service Engineer will work closely with:
Regional Coordinator
Regional Tech Operations Lead
In-Country Quality Lead
Field Service Engineers (FSEs)
Commissioning Engineers
Product & Engineering Teams
Supply Chain & Warehouse Teams
Hub Managers / Jaza Stars
QualificationsEducational Background
Bachelor’s degree in Electrical Engineering, Renewable Energy, Electronics, or related technical discipline
Technical Proficiency
5 years of experience in troubleshooting and maintaining electrical or renewable energy systems
Experience working with:
Battery systems
Solar PV systems
Power electronics
Charging infrastructure
Hands-On Experience
Proven experience managing technical operations and uptime in field environments
Experience with preventive maintenance and field troubleshooting
Data-Driven Mindset
Strong analytical and reporting capability
Ability to interpret operational trends and performance data
Problem-Solving Skills
Ability to diagnose complex technical issues and implement timely solutions
Strong root cause analysis capability
Communication Skills
Strong verbal and written communication skills
Ability to coordinate across field teams and stakeholders
Leadership & Initiative
Self-motivated with strong ownership mindset
Ability to coach and guide field teams effectively
Why You Should Apply
Be part of the most exciting growth phase of a company. We’ve proven our model and are focused on expansion. This position entails high impact, visibility, and opportunities to advance quickly.
Work with great teammates in an international environment. Our team is spread across Canada, China, Tanzania, and Nigeria.
Gain hands-on business building experience. Although we are a startup, we don’t expect you to just figure it out on your own. You’ll be given lots of responsibility but also lots of support to help you succeed.