Job Opportunity: Customer Service Representative (Call Center) – Onsite, Kenya**

We are hiring a Customer Service Representative** to join our growing onsite team in Kenya, supporting U.S.-based clients.**

Requirements:****

• Minimum 1 year of call center experience****

• Strong communication skills in English (verbal & written)

• Ability to handle customer inquiries efficiently and professionally

• Willingness to work onsite and in shifts aligned with U.S. time zones

What We Offer:**

• Competitive salary package

• Supportive team environment

• Opportunity to grow your career in an international-facing role

If you have a passion for customer service and experience in a call center environment, we’d love to hear from you!

Here are 5 key responsibilities for the role:

• Handle inbound and outbound customer calls, providing timely and professional support to U.S.-based clients

• Resolve customer inquiries, complaints, and issues efficiently while ensuring high satisfaction

• Accurately document customer interactions and update records in the system

• Follow company scripts, policies, and compliance guidelines during all interactions

• Meet performance targets such as call quality, response time, and customer satisfaction scores