SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently has a branch network of 41 branches countrywide complemented by ATMs, mobile banking, online banking, extensive agency banking services and a 24/7 Contact Centre. SBM Bank Kenya is characterized by diversity and variety, comprising of individuals with years of vast experience under their belt. This ensures that they are not only able to cater to a diverse group of clients but are also positioned to offer a variety of first-class services. Job Purpose Ensure timely processing of Payments, Trade & TBO transactions in line with current policies and procedure. Financial & Management Development: Enhance the bank’s revenue targets by ensuring 100% revenue collection for all treasury products. Ensure complete and accurate processing of all payment, trade & TBO finance transactions and collection of commissions thereof. Eliminate financial losses emanating from processing fraudulent transactions. Customer Perspective: Provide a high quality of service to all clients within agreed SLAs. Customer complaints be resolved within TAT. Ensure high quality of communication to internal and external clients, both verbal and written. Take ownership when dealing with queries, offer suggestions and conclude constructively by investigating and resolving whilst protecting the bank’s reputation. No exceptions and incidents with respect to adherence to the service charter regarding customer satisfaction. Operational Excellence: Confirm, monitor contract settlements and reconcile entries to confirm receipts and payments. Nostro accounts reconciliation Ensuring complete and accurate processing of all payments, trade & TBO contracts and related transactions in the swift and core banking system. Ensure opening and closing FX rates maintenance Prepare and submit regulatory reports on time Ensure all title documents are handled as per bank procedure and held under dual control. Ensure that all due diligent checks have been conducted with regard to compliance. Deal confirmation matching. Co-ordinate with other departments to ensure smooth and timely execution of client instructions. Query resolution and analysis Prepare audit reports for counterparties Risk and Control: Custody of payments, trade & TBO contracts – Responsible for ensuring safekeeping of treasury trade documents within the department. Ensure minimal errors by ensuring accuracy in Payment, trade & TBO deals capturing in swift and core banking system. Ensuring departmental compliance to both local and external regulatory requirements e.g. Anti-Money Laundering, US sanctions, CBK guidelines. Ensure that monthly reconciliation schedules and risk attestations are carried out and submitted. Learning and Development: Execution of any other duty as allocated from time to time by senior management. Keeping up with any developments in the department so as remain informed and relevant. Provide support to the team leader ensuring effective teamwork across the payment, trade & TBO. Support and adopt the implementation of change initiatives. Provide suggestions to the line manager on improvements and solutions based on knowledge of payment, trade & TBO. I continuously look for opportunities to further develop own skills and expand knowledge base. Obtain constant feedback on personal development from your line manager and other team leaders. Train and develop back-ups within the department to ensure continuity of business. Direct Reports to this Position Payment, Trade & TBO Officers Customers of this Position Treasury, Correspondent Banking, Finance, Credit, all branches. Knowledge; Skills and Experience required for this Role Proficiency in computer packages e.g. MS Word and Excel Accuracy Attention to details Ability to work under pressure Ability to meet specified deadlines to contribute to attaining organizational goals. Business graduate and postgraduate from an accredited University Excellent Communication skills Minimum of five years of working experience in payments, trade and TBO. Professional qualifications – Specialist training e.g. ACI Operations, Trade CDCS, CSDG etc. as an added advantage. Excellent interpersonal skills Competencies required for this Role Team spirited Eager to learn, coach and mentor Pro-active Problem Solving Analytical Self-Driven Professionalism Innovation Accountability Delegated Authority. Custody of payments, trade & TBO documents