Key Responsibilities

Client Support — Receive, log, and follow up on service‑related client requests Scheduling Assistance — Support planning and coordination of technical service activities Documentation & Records — Generate and maintain departmental documentation, service logs, and internal records Reporting — Prepare routine internal reports and follow‑up summaries Administrative Support — Provide general office and departmental support Sales Support — Assist in preparing offers, following up on leads, and supporting sales‑related activities as required Field Coordination — Undertake occasional field visits as required, including travel within Kenya and across the region

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Qualifications

Diploma or Degree in Business Administration, Customer Service, Operations, or related field

• Strong communication and coordination skills

• Proficiency in MS Office (Word, Excel, Outlook)

Experience in customer service, coordination, sales support, or administrative roles is an added advantage

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Key Competencies

• Excellent organizational and multitasking ability

• Strong attention to detail

• Professional communication skills

• Ability to work under minimal supervision

• High reliability and follow‑through discipline

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Work Environment

This is a full‑time, office‑based role with occasional field visits within the region as required.

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Applications will be reviewed on a rolling basis.