Company Description RoamEstate is a next-generation, open real estate marketplace that brings buying, selling, renting, and short-stay listings together in one seamless platform. Designed to empower homeowners, agents, and hosts, RoamEstate eliminates high fees and unnecessary gatekeepers while offering a clean, user-friendly interface. The platform ensures that property transactions are fair, accessible, and streamlined for all users. Whether listing a property for sale or offering a short-term rental, RoamEstate makes real estate simpler, smarter, and more affordable.
Role Description RoamEstate is looking for a Client Relations & Short-Stay Operations Intern to be the first point of contact for everyone who interacts with our platform. You will manage inbound enquiries from property seekers and renters, coordinate viewings with property owners and agents, and keep the short-stay section of our platform running accurately. You are the human face of RoamEstate — how you handle every call, message and follow-up defines how people experience our brand. You will manage multiple active conversations, maintain a daily log of enquiries and present a client satisfaction report at the Friday strategy session every week. This role is ideal for someone who understands Kenya's rental and short-stay market, loves working with people and is deeply organised in a fast-moving environment.
Qualifications Currently pursuing or recently completed a degree in Real Estate, Hospitality Management, Business or a related field with exposure to property rentals, short-stay accommodation or the housing market in Kenya Has a solid understanding of how Kenya's rental market works — familiar with short-stay platforms, furnished apartment pricing, tenant expectations and landlord dynamics across key locations like Nairobi, Mombasa and Kisumu Actively follows real estate and hospitality content online — stays informed on short-stay trends, Airbnb-style platforms in Kenya and the broader East African property rental market Excellent written and spoken communication in English and Swahili — warm, professional and clear in every client interaction, whether via phone, WhatsApp or email Highly organised and capable of managing multiple active property enquiries and viewing schedules simultaneously without losing detail or missing follow-ups Patient and solutions-oriented — able to handle tenant-landlord mismatches, listing inaccuracies and client complaints calmly and professionally in a property context Must own a personal laptop and operate it independently for client logging, viewing coordination, short-stay listing management and daily reporting
Please Note: This is an unpaid internship. RoamEstate does not offer a monthly stipend or salary for this position. We are fully transparent about this upfront. This opportunity is designed for ambitious individuals who want to gain real startup experience and grow their career in Kenya's property and technology sector.
What You Do Get: ■ Weekly Airtime & Data Credit KES 1,000 – 2,000 every week to cover calls, SMS and mobile data for work. Use the RoamEstate company line or your own — credit is fully covered either way. ■ Friday Strategy Sessions Every Friday the full team meets in person to review results and plan the week ahead. You are expected and welcomed at every session. ■ Official Reference Letter A signed reference letter from Shema Alain (CEO) and Jakes Adongo (Founding Director) issued upon successful completion of your 3 months. ■ Direct Founding Team Access You work side by side with the CEO and Founding Director — no middle management, no bureaucracy, and real impact on a live, growing product from day one. ■ Real Startup Experience Own responsibilities, hit real targets and solve real problems inside one of Kenya's fastest-growing property tech startups. The kind of experience no classroom can replicate.
reach about the job on recruitment@roamestate.com
Show more
Show less