Requirements:

• Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service or a related field

• Previous customer service experience in a retail environment

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Good computer literacy

• Ability to work in a fast-paced environment

• Sales Completion

• Coordinate order fulfillment and product availability

• Customer Satisfaction

• Provide professional customer service

• Maintain positive customer relationships

• Complaint Resolution

• Handle and escalate customer complaints promptly

• Ensure timely issue resolution and follow-up

• Payment & Warranty Processing

• Support accurate payment processing

• Assist customers with warranty claims and processing

• Payment Accuracy & Compliance

• Ensure accuracy in payment handling and records

• Adhere to company cash handling procedures

• Delivery & Aftersales Support

• Coordinate timely deliveries and order fulfillment

• Support aftersales services including returns and exchanges