The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Statement The role is responsible for incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers. Job Specifications A Bachelor’s degree in Computer Science, Information Technology or related field A Minimum 4 years’ experience with at least 3 years in an Application/Systems Support role within a large highly digitized organization designing, implementing and managing mission critical systems. Certification and experience implementing best practice frameworks e.g. COBIT, ITIL (preferred) Project Management Certification: PMP or PRINCE2 (preferred) IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage. Knowledge & experience in AI and working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage. Hands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL Working experience with a Core Banking systems such as T24, Flexcube, Finacle etc. is desirable. Experience in Management of External Partners and Third party support providers.