Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clients’ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.Main Responsibilities Occupancy Check Management Monitor renewal-related triggers, such as: Transitions to Month-to-Month (MTM) 7 days without a response after MTM begins Create and manage verification orders on the iVueit platform: Configure external inspections (72-hour SLA) Validate addresses and properties Configure visit windows (8:00 a.m. – 6:00 p.m.) Activate evidence with photos and notifications Ensure the accuracy and quality of each order before submitting it Internal Escalations and Work Orders Generate escalation tasks and workflows in Ender Create and assign work orders Document requests with clear and detailed context Coordinate with the team Maintenance as appropriate Results Tracking and Management Analyze iVueit results and route accordingly: Vacant properties → Move-outs team Occupied properties → Renewals team Cases with amounts <$500 → Move-outs Cases ≥ $500 → Hold and additional validation Inconclusive results → Internal escalation Keep records and statuses updated for each case Administrative Support Support administrative requests related to retention Ensure consistency in processes and documentation Identify opportunities for improvement and report incidents Requirements High attention to detail and process orientation Ability to work with multiple tools (iVueit, Ender) Excellent written communication Ability to prioritize time-sensitive tasks Minimum 1 year of experience in property management operations and administrative support