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Academic Qualifications:****

Bachelor’s degree in business, Banking or related field.

Work Experience:****

At least 7 years relevant experience in a similar role in a similar sized organization.

Skills & Attributes:**

• Planning & Organizational skills.

• Analytical skills and attention to detail.

• Strong oral and written communication skills.

• Interpersonal skills to manage stakeholders at all levels. 

• Excellent judgment and analytical abilities and impeccable integrity.

• Strong commercial awareness and an ability to connect to business goals.

Finacle Support:**

• Analyzing and offering solution to issue raised by CBS users.

• Escalating technical issue with ICT for resolution and doing follow up to resolve the issues.

• Communicating and training staff on any changes or enhancement in core banking system.

• Updating Finacle job cards on any new process or changes made in process flow.

• Analyzing business requirement before initiating any change in CBS.

• Conducting of user acceptance test on new products introduced by the banks in liaison with the products owner.

• Conducting UAT when we have changes in any process and system and ensuring changes agrees with the business requirement.

• Post implementation review on changes made on system and product to ensure they are achieving required results.

Projects:****

• Support and participate in operations related projects.

• Conduct testing required in Core banking System.

• Provide input on operations business requirements (requirement gathering) for new projects/products.

• Coordinate and facilitate cross-functional processes and provide status updates.

• Training users on new core banking processes.

Business Processes Review:****

• Review of existing operations procedure manuals.

• Reviewing existing processes and identifying areas that need improvement.

• Updating system flow for easier reference by user in job cards.

Business Connect Support & Operations support:**

• Daily reconciliation of KPLC transition and corporate transit accounts.

• Liaison with KPLC for reversal of erroneous transaction.

• Ensure monthly billing and invoicing of KPLC payments and Cheque book printers.

• Registration of new user in business connect platform.

• Password reset for users in platform.

• Carrying out UAT on newly onboarded corporate and ensuring proper configuration is done by both bank ICT team and corporate ICT team.

• Handling cheque book ordering issues.

• Liaison between cheque book printers, branches, and the courier company.

• Training branches on system related business connect processes.