Requirements

• University degree level – preferably with a Master’s Degree, Medical/Clinical qualification preferred.

• Health Management background would be an added advantage

• Minimum 3 (three) years’ experience in direct and indirect clinical care activities in a healthcare institution.

• In-depth understanding of good clinical practice requirements;

• Have strong experience and knowledge of clinical monitoring functions with knowledge of clinical research. 

• Excellent problem-solving skills and the ability to manage multiple tasks.

• Excellent data analytical and presentation skills.

• Good leadership skills.

• Excellent communication, interpersonal and presentation skills.

• Ability to work in multidisciplinary teams.

• Provide support/guidance in the review of relevant policies to conform to the quality and patient safety standards of the hospital

• Lead the development of Policies and procedures as and where required

• Support assigned departments in process reengineering to optimize operational efficiency and patient care

• Guide the interpretation and implementation of developed policies and procedures in the context of the quality and patient safety framework.

• Constantly involved in the training and communication of quality and patient safety issues and standards/best practice throughout the assigned areas.

• Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance.

• Directs and supports the collection, measurement and presentation of data required for monitoring and improving quality and patient safety.

• Leads the Hospital in conducting Root Cause Analysis (RCA) for sentinel and adverse events

• Identifies opportunities for continuous quality improvement and supports the implementation of CQI activities in assigned areas.

• Support departmental leaders in identification of relevant utilization management indicators

• Support departmental leaders in the collection and application of utilization management data in quality improvement activities

• Provide timely utilization management outcome reports to the clinical director and clinical departmental leaders to facilitate utilization improvement initiatives.

• In liaison with the clinical department support persons and departmental leaders, support the creation of wholesome QVRs that incorporate all quality indicators for the department.

• Train departmental leaders and staff in utilization management data collection.

• Identify gaps and challenges in timely data collection within the clinical departments and escalate to the clinical director for action.

• Support the departments in timely updates of the QVRs as set in policy, month by month.

• Liaise with the hospital statistician to achieve the integration of data in departmental QVRs into an institutional QVR.

• Coordinate the clinical departments support persons under the guidance of the clinical director for clinical quality data validation.

• Aggregation and analysis of clinical audit data

• Continuously audit compliance with the hospital quality and safety program in assigned areas.

• Coordinate the closure of matters arising from physician feedback for improved physician satisfaction and participation

• Develop appropriate indicators and targets and regularly report performance.

• Provide clinical support to Corporate clients via care managers

• Carry out any other lawful tasks as may be assigned by Quality Director /COS from time to time.