Requirements:

• Minimum O ’level Certificate

• Certificate/experience in Front Office Management. 

• Heart saver certification is an added advantage.

• Knowledge in Computer Operations

• Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.

• Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.

• Ensure accurate filing of patients’ records such as insurance forms, diagnostic and clinical reports as per hospital policy.

• Ensure availability of required stationery in the unit and in the nursing stations.

• Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.

• Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.

• Maintains open communication of available beds for admission with patient services staff and duty managers.

• Maintains physician fee for service book and ensure physicians have signed afterward rounds/procedures.

• Responds to enquiries by visitors and staff and provides appropriate directions.

• Alerts nurse manger about dissatisfied clients, incidences and any other unusual occurrences.

• Ensures patient records are sent to Medical Records Department upon patient discharge.

• Collaborates with Consulting Clinic staff to make follow up appointments for discharged patients

• Handles incoming calls and directs them to the appropriate persons.

• Works closely with security officer of the unit to control visitors