BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manufactured and unsubsidized jikokoas â„¢ stoves in East Africa. These stoves have helped 1,000,000+ beneficiaries save $39 million in fuel expenditures and 626,221 tons of wood while reducing indoor air pollution by 65%. BURN currently sells ~10,000 stoves per month and intend to double sales by the end of 2017.Duties and Responsibilities Enterprise Technology Strategy & Budget — Set and execute the technology strategy for internal systems and IT operations across all markets. Own the IT and internal software budget: licensing, cloud hosting, hardware, vendor contracts, and staffing. (Connectivity/SIM budget sits with Connected Products.) Internal Tools — Build, Buy, or Outsource — Hold full authority over the make/buy/outsource decision for every internal tool: ERP and NAV integration, CRM and agent apps (Buisy, Nexus), ESS, intranet and knowledge base, helpdesk tooling. Deliver through the Internal-Tools Delivery team — integration of bought tools, internal builds, management of outsourced development, QA, maintenance, and SLA adherence. Demand Interface & Product Owners — Receive prioritised demand from CPO-side Product Managers through the quarterly prioritisation council; size capacity and commit a roadmap. Maintain 1–2 Product Owners who translate roadmaps into backlogs and acceptance criteria. Report delivery against SLAs. Infrastructure, NOC & Enterprise Systems — Design, implement and run 24/7 IT infrastructure across all factories and offices — networks, servers, endpoint security, cloud services, and the Network Operations Centre. Ensure availability and integration of enterprise business systems (ERP, finance, sales, HR). Provide Infrastructure-as-a-Service for Connected Products with defined SLAs. Cybersecurity, Data Protection & Risk — Own the security stack and its active management (DLP, endpoint protection, identity alerting, disk encryption, awareness training), data-protection compliance (GDPR and applicable local law, e.g. the Kenya Data Protection Act), the IT risk register, business continuity and disaster recovery. The security baseline applies to both organisations. Asset & Estate Governance — Own the asset register as the company's system of record for the device estate. Reconcile the endpoint estate (currently ~1,800 devices visible to endpoint protection against ~400 reconciled records) and institute device-lifecycle management with IT Operations. IT Governance & Service Management — Establish and enforce governance frameworks, policies and standards; chair the IT Steering Committee; run the helpdesk service model and the ITSM build-out (ticketing, SLAs, escalation paths, user lifecycle) supporting staff across all markets. Vendor & Partner Management — Manage software, infrastructure and IT-services vendors and outsourced development partners for quality, cost-effectiveness and alignment. (Connectivity vendors — MNOs, IoT SIM providers — sit with Connected Products.) Team Leadership & Organisational Development — Build and lead the Information Systems department (~35 people) through the Head of Internal-Tools Delivery, the Head of IT, and a Project Manager / Chief of Staff of the role holder's choosing. Confirm or recruit into acting roles; develop and retain the team through organisational change. First-Year Delivery Book (indicative) The role inherits a live portfolio of ~45 open projects, including: Asset estate reconciliation — close the gap between ~1,800 endpoint-visible devices and ~400 reconciled register records; establish the system of record. ERP resilience — the ERP is locally hosted today with backup not started; deliver backup infrastructure and a tested disaster-recovery plan. M365 licence right-sizing — audit and optimise a ~$250K/yr licence estate: counts, tiers, and alternatives. Telephony replacement & CX automation — migrate off a ~$160K/yr telephony platform; deliver IVR, robocall automation, and call-centre enablement across four markets. ITSM & user lifecycle — ticketing standards, SLAs, incident and escalation processes, device management. Cloud & monitoring — AWS infrastructure-as-code migration, AD migration, unified server/network/M365 monitoring, server-room power redundancy. Security stack completion — DLP and policies, security-audit action execution, active endpoint protection management, identity alerting, disk encryption, and awareness campaigns. Skills and Experience Senior enterprise-technology leader (CIO-shaped) with a track record running both delivery organisations and IT operations at multi-site, multi-country scale. Strong sourcing and vendor muscle: has made and managed build/buy/outsource decisions with measurable cost outcomes. SLA-driven service-management discipline; comfortable operating as an internal service provider to a demanding product organisation. Deep security, governance, and risk credentials; has owned a risk register, BC/DR posture, and compliance programmes. A distributed-systems / SRE background is a strong advantage for the infrastructure-as-a-service model. Proven builder and retainer of teams through restructuring. Senior enterprise-technology leadership spanning delivery and IT operations, multi-site / multi-country. Build/buy/outsource sourcing and vendor management with measurable cost outcomes. Security, governance, and risk ownership - risk register, data protection, BC / DR. SLA-driven service management; able to operate as an internal service provider. Team building and retention through organisational change. Distributed-systems / SRE background Hardware-attached / IoT / PAYGO business experience