Team Leader – Super Dealer Network EcoSafi is a venture backed renewable energy clean cooking company delivering a better, more affordable, and sustainable way to cook. Our locally made, renewable pellets are the hottest, fastest, and lowest cost source of cooking fuel, delivering the experience of LPG at less than the price of charcoal. Our mission is to bring happiness to our customers’ kitchens, saving them money while helping protect our environment and make an impact on climate change As a Kenyan-based company with Silicon Valley in our DNA, we’re using the latest tools to automate our customer experience, from mobile cloud CRM to an all electric delivery fleet. Cooking is all too often the number one source of CO2 emissions per family, and our ambition is as simple as it is bold: take trees off the dinner menu in Africa This is a chance to be part of a high growth company transforming how we cook for the better, while making a real and lasting positive impact . You must enjoy and thrive working in a fast paced, evolving environment, be willing and able to adapt quickly to changing circumstances, and have a proven track record of working with a diverse group of coworkers This is a chance to be part of a company that is transforming, shaping and changing how we cook in our kitchens, while making a real and lasting positive impact on the environment and climate
Role Overview The Team Leader – Super Dealer Network is responsible for driving performance, discipline, and growth across EcoSafi’s Super Dealer ecosystem within an assigned branch or region. This role focuses on leading field teams, ensuring strong Super Dealer performance, maintaining stock and portfolio integrity, and delivering branch-level targets. The Team Leader works through Super Dealer Relations Officers to ensure consistent execution, market expansion, and high service standards at scale.
Key Responsibilities Super Dealer Network Performance Own overall performance of the Super Dealer network within the assigned region. Drive growth in active and earning stoves, reorders, and customer retention. Monitor performance trends and implement corrective actions where needed. Team Leadership & Coaching Lead, coach, and support field teams responsible for Super Dealer engagement. Set clear targets, expectations, and accountability for team members. Conduct regular performance reviews and provide structured feedback Target Ownership Deliver all branch-level targets as set by the business. Translate regional goals into clear team and individual performance targets. Track performance daily, weekly, and monthly, and intervene early when targets are at risk. Portfolio Health & Customer Protection Provide oversight of portfolio health across Super Dealers. Ensure continuity of service and positive customer experience across the region. Monitor churn risks, reorder gaps, and service disruptions. Stock Management & Risk Control Ensure strong stock governance across Super Dealer outlets. Review stock audits, reconciliations, and variance reports. Work closely with logistics and warehouse teams to ensure consistent product availability. Field Execution & Quality Assurance Ensure structured route planning and effective territory coverage. Conduct joint field visits to assess execution quality and adherence to SOPs. Promote standardised processes and best practices across the region. Market Development & Expansion Support expansion of the Super Dealer network in high-potential zones. Guide local marketing and activation activities to drive growth. Gather market intelligence and competitor insights to inform strategy. Cross-Functional Collaboration Collaborate closely with logistics, call centre, technical, training, and operations teams. Resolve regional operational challenges efficiently and proactively. Reporting & Compliance Produce accurate and timely performance reports. Analyse data and provide actionable insights to management. Ensure compliance with company policies, SOPs, and ethical standards.
Qualifications Diploma or Bachelor’s qualification in Business, Sales, Marketing, Operations, or a related field. Proven experience leading sales teams, dealer networks, or field operations. Experience managing performance targets and multi-location teams is an advantage.
Skills & Attributes Strong leadership and people management skills High integrity and accountability Analytical, data-driven decision-making ability Strong planning and organisational skills Ability to work in fast-paced, evolving environments Excellent communication and stakeholder management skills Entrepreneurial mindset with a strong sense of ownership Why Join EcoSafi Be part of a fast-growing, mission-driven company Lead scalable distribution models with real impact Work in a dynamic, innovative environment Opportunity to grow with the organisation as it scale
Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the position. Responsibilities may evolve and change over time to meet the needs of the business. EcoSafi is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, gender identity, colour, religion, nationality, physical disability, medical condition, marital status, age, ethnicity, or any other status protected under the laws of Kenya.
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