Delivering a better way to cook Role Overview The Super Dealer Relations Officer (SDRO) is responsible for building, managing, and supporting a network of Super Dealers within an assigned territory. The role focuses on Super Dealer recruitment, performance oversight, portfolio transition, stock management, and capacity building.  Key Responsibilities Recruit, onboard, and train qualified Super Dealers. Establish dealer territories and clarify roles and expectations. Act as the primary point of contact for Super Dealers. Support dealers to meet acquisition, retention, and earning stove targets. Oversee transition of legacy customers to Super Dealers.  Ensure continuity of service and portfolio health. Monitor stock levels, conduct audits, and ensure reconciliations.  Coordinate with logistics teams to prevent stockouts. Ensure compliance with onboarding SOPs and accurate data capture. Conduct spot checks and address gaps. Provide ongoing coaching and training. Include Super Dealer visits in monthly route plans. Support local marketing initiatives and identify growth opportunities. Respond to disruptions and ensure uninterrupted customer access to pellets. Qualifications Diploma in Business, Sales, Marketing, Supply Chain, or a related field. Experience in sales, dealer/agent networks, or field operations is an added advantage. Skills & Attributes Strong relationship management and coaching skills. High accountability and attention to detail. Strong planning, reporting, and problem-solving abilities. Comfortable working in fast-paced field environments.