Inkomoko’s vision is an Africa with thriving communities where young people and refugees are engaged, communities have access to relevant innovations for self-determination, and where African solutions are unleashed to solve African problems. Founded in 2012, Inkomoko has provided business advisory and access to finance for thousands of entrepreneurs across East Africa. As the largest investor in refugee businesses, we have disbursed more than $6M in capital to more than 3000 clients. This affordable finance for Inkomoko entrepreneurs helps them grow their businesses, create jobs, and improve their livelihoods. As we look forward, Inkomoko is developing new ways to engage communities to thrive. Creating meaningful market linkages, expanding to secondary cities, and advocating for economic inclusion, Inkomoko has added these community-based approaches to our enterprise development work. By 2030, Inkomoko will be in 8 countries, serving more than half a million small businesses, creating a positive impact for more than 7 million people across the Continent.Key Responsibilities Business Process Analysis, Design & Optimization Lead the identification, documentation, analysis, and redesign of end-to-end business processes across Finance, Operations, HR, Procurement, and Program Delivery functions. Develop current-state ("As-Is") and future-state ("To-Be") process maps using BPMN 2.0 standards and process management best practices. Identify process inefficiencies, bottlenecks, control gaps, and opportunities for improvement to drive operational excellence, scalability, and standardization. Support business process reengineering and automation initiatives to improve efficiency and effectiveness. ERP Transformation & Business Requirements Management Partner with business stakeholders, project teams, and ERP implementation partners to translate operational requirements into functional business requirements. Ensure business processes are aligned with ERP capabilities and organizational objectives. Support ERP design workshops, process validation, User Acceptance Testing (UAT), and implementation activities. Drive harmonization and standardization of processes to support successful ERP adoption across the organization. Stakeholder Engagement, Change Management & Adoption Facilitate workshops, interviews, and cross-functional working sessions to gather requirements and drive process improvements. Build strong relationships across departments to promote collaboration, alignment, and stakeholder buy-in. Support change management, communication, training, and adoption activities related to process and system transformations. Monitor adoption of new processes and recommend corrective actions to ensure sustainable change. Process Governance, Risk & Compliance Establish and maintain process governance frameworks, controls, standards, and documentation repositories. Ensure processes comply with organizational policies, donor requirements, audit standards, and regulatory obligations. Support identification, assessment, and mitigation of operational and process-related risks. Collaborate with Finance, Compliance, and Internal Audit teams to strengthen controls and improve process integrity. Performance Measurement & Continuous Improvement Define and maintain process KPIs, performance metrics, and operational benchmarks. Monitor, analyze, and report on process performance, improvement initiatives, and business outcomes. Develop dashboards, reports, and recommendations to support data-driven decision-making. Foster a culture of continuous improvement by identifying opportunities for operational excellence and organizational effectiveness. WHO WE ARE LOOKING FOR Required Qualifications Bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or related field Minimum of 5-7 years’ experience in business process analysis, process improvement, ERP implementation support, or operational transformation Strong experience in process mapping and documentation using BPMN 2.0 methodologies Experience working on cross-functional operational or systems implementation projects Strong analytical, documentation, and problem-solving skills Experience in operational excellence and process governance. Preferred Qualifications Experience working within NGOs, social enterprises, consulting firms, or multi-country organizations Familiarity with ERP systems such as Odoo, Microsoft Dynamics 365, Oracle NetSuite, SAP, or similar platforms BPM, Lean Six Sigma Green Belt, ABPMP, CBAP, PMI-PBA, or related certifications are an added advantage Exposure to workflow automation, systems integration, or digital transformation initiatives Experience supporting Finance, Procurement, HR, or Operations process transformation projects.  Experience leading business process reengineering, ERP harmonization, and enterprise transformation initiatives within multi-country organizations. Key Competencies Strong analytical and critical thinking skills Excellent stakeholder engagement and facilitation skills Strong written and verbal communication skills High attention to detail and documentation quality Ability to manage multiple priorities in a fast-paced environment Change management and an adaptability mindset Strong organizational and time management skills Ability to influence and collaborate across teams and leadership levels Results-oriented with a continuous improvement mindset Demonstrates integrity, professionalism, and accountability. We are looking for someone who; Instills Trust - Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members. Acts with Courage - Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of one's own work. Makes Informed Decisions - Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance. Drives simplification and operational excellence. Balances standardization with practical business realities. Benefits WHAT YOU’LL GET This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access: Competitive salary, and potential Performance-based bonus Incredible company culture, with opportunities for learning and growth Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion  Ability to make a significant social impact to your community Health insurance for self and family Staff savings and provident fund, negotiated bank rates for long-term employees Generous annual leave, parental leave, and sabbatical options.