Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seamlessly links more than 50,000km of terrestrial fibre and in excess of 40,000km of submarine cable - with landings all around the continent. WIOCC’s unrivalled network gives carriers access to affordable, reliable, high-speed connectivity to and from over 400 locations across 30 African countries, as well as to 100 cities in 29 countries in Europe and more than 700 cities in 70 countries globally. To address the proliferation of international and terrestrial links, and the challenge this presents to carriers and ISPs looking to improve their own network resilience and performance (by building in additional diversity), WIOCC developed an attractive one-stop-shop, end-to-end managed service solution. Simpler and much more convenient than having to deal direct with multiple operators, WIOCC’s one-stop-shop solution shields customers from much of the complexity associated with delivering reliable high-performance international connections into, out of and within Africa.Job Objective: Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimized technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget Reporting Line: Capacity Planning Manager Key Duties and Responsibilities Provide technical pre-sales support for the sales and provisioning processes Design technical solutions, including creating internal and client facing technical documentation Identify solution concerns, issues, contractual challenges and mitigate appropriately Develop technical product descriptions, architectures and functionality documentation Develop, implement and operationalise standards and processes for solution planning and design Support with new product development Partner with internal teams to create detailed custom solutions focusing on technical capability, fulfillment, assurance and billing Improve efficiency of solution development Assist with creation of ad hoc reports as needed Assist to produce technical drawings and documentation Assist to audit and maintain database records and information Actively use and ensure data integrity on OSS/BSS systems Minimum Qualifications Bachelor's degree (or equivalent) in a related field Minimum Experience and Skills Minimum of 8 years technical experience in the telecom industry with at least 5 years in a solutions architect or similar role Expert knowledge in service delivery, sales support, network infrastructure and operations support or similar fields Intermediate knowledge of Transmission (DWDM, OTN, SDH), IP (Peering, IP Transit, Layer 2/3 services), Fibre, Colocation and Subsea networks Expert knowledge and experience in GIS systems Experience with product and technology development cycle, including technical product development and fulfillment, assurance and billing procedures Expert capability in developing solution options in order to identify all impacts and costs related to the recommended solution Effective and excellent written and verbal communication skills evidenced by previous work history and accomplishments Expert in Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft Powerpoint Excellent communications and presentation skills, including ability to summarize, drive clarity and concisely share key project information to all levels of the organization Demonstrate ability to manage multiple priorities, set direction and solve problems in a fast-paced environment Willing to work outside of normal office hours (to assist clients) Preferred Experience and Skills Experience in a network engineering role focused on design and planning of Transmission or IP networks Proven track record of developing and designing complex solutions Knowledge of competitive landscape with respect to product and service offerings for connectivity solutions Attributes Client focused, relationship builder Integrity, honest with high ethical standards Boundless, passionate and flexible Personnel excellence, accuracy and attention to detail Collaborative, achieve results through teamwork and partnerships Strong analytical skills and able to collate and interpret data from various sources Good English language communicator with a natural aptitude for dealing with people Excellent network diagnostic skills