Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya. Responsibilities Welcome guests and manage check-in, check-out and reservations. Handle inquiries, requests and complaints professionally and efficiently. Maintain accurate guest records and ensure data confidentiality. Coordinate with other departments to ensure smooth guest experiences. Process payments, cash handling and daily transactions accurately. Exhibit a positive attitude, professionalism and a strong commitment to service excellence. Work flexible shifts including weekends and public holidays. Requirements Certificate, Diploma or Degree in Business Administration, Hospitality, Tourism or a related field is required. Previous experience in a similar role in the hospitality industry is a must. Strong communication and interpersonal skills. Proficient in computer applications and hotel management systems (PMS). Fluent in English; other languages are an added advantage.