For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers across Kenya. The strict implementation of state of the art manufacturing facilities, product testing, organized back office, thorough training, field supervision, research & development allows us to ensure the integrity of our product and the satisfaction of our consumers. Our Mission To provide timely, quality and affordable roofing solution by constant creativity. Our Vision To proactively establish ourselves as the benchmark of customer satisfaction. Core Values We are customer maniacs! Our sales teams and technical support centers listen and respond to the voices of their customers. We deliver 100 champs with a yes. Believe in People - trust in position intentions, encourage ideas from everyone and actively develop workforce that is diverse in style and backyard. Recognition - We find reasons to celebrate the attachments of others and have fun doing it. Coaching and Support - We coach and support each other, first by focusing on what we appreciate then how we can be even more effective. Accountability - We do what we say, we are accountable, we act like owners. Execution excellence - we beat year ago results by continuously improving and innovating. We follow through with daily intensity. Positive energy - We execute with positive energy and intensity. We deplore bureaucracy and ineffectiveness that comes with it. Team work - Through constructive debate no matter where we are physically we can always realize virtual team work.The Telesales Representative drives sales and delivers exceptional customer service. You will proactively make outbound calls and manage inbound calls to convert prospects into customers and foster strong relationships with existing clients to ensure repeat business. The role will focus on achieving sales targets and providing a customer-centric approach to enhance satisfaction and loyalty. Key Skills & Qualifications: Education: Diploma in a relevant field such as Business Administration, Marketing, Communication, Sales, or related area. (A high school certificate (KCSE) may be acceptable if accompanied by strong communication skills and sales aptitude.) 1-3 years of experience in telesales, call centre, telemarketing, or customer Key Skills & Competencies Proficiency in CRM systems and Microsoft Office Suite. Excellent verbal and written communication in English (Swahili is often an added advantage). Strong persuasion and negotiation skills to close sales and meet targets. Effective telephone etiquette and active listening. Key Competencies: Contact prospective and existing customers to promote products and services. Follow up on sales leads and convert them into actual sales. Maintain a database of customer information, purchase history, and preferences. Handle customer queries and provide product information accurately. Meet or exceed monthly and quarterly sales targets. Maintain call quality and professionalism at all times. Record all customer interactions and sales activities in the CRM system. Submit daily call reports, sales updates, and lead status to the supervisor. Male candidates who meet the requirements are encouraged to apply.