Aspire provides the lowest rates in town to help you achieve your dreams. We reduce your term and lower your rates. Aspire is part of an international organization whose main objective is to lower rates so as to enable customers to pay their loans and finance their businesses. Customer Service & Digital Marketing Officer Key Responsibilities Customer Service Respond to customer inquiries through phone calls, emails, social media platforms, WhatsApp, and walk-in visits. Provide accurate information on the Company's products and services. Handle customer complaints and ensure timely resolution. Follow up on customer requests and maintain customer satisfaction. Maintain and update customer records. Digital Marketing Manage the Company's social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business. Create and publish engaging content across digital platforms. Monitor social media engagement and respond to customer inquiries. Generate leads through online marketing campaigns and promotions. Assist in developing and implementing digital marketing strategies. Monitor and report on the performance of digital marketing activities. Sales Support Generate and follow up on leads to support business growth. Assist in organizing marketing campaigns, activations, and promotional events. Support customer retention initiatives through regular engagement and follow-up. Qualifications and Experience Academic Qualifications Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field. Experience At least two (2) years' experience in customer service, sales, digital marketing, or a related role. Experience managing social media platforms and digital marketing campaigns will be an added advantage. Skills and Competencies Excellent communication and interpersonal skills. Strong customer service orientation. Proficiency in social media management and digital marketing tools. Content creation and copywriting skills. Good organizational and time-management skills. Ability to multitask and work under pressure. Basic graphic design skills will be an added advantage. Strong problem-solving and analytical skills. Sales and negotiation skills. Proficiency in Microsoft Office applications.