Responsibilities**

• Handle customer inquiries via phone, email, and live chat.

• Assist customers with product information and order placement.

• Respond to customer questions and resolve issues on time.

• Collect and report customer feedback and complaints.

• Support e-commerce after-sales service activities.

• Maintain product knowledge and complete assigned tasks.

Requirements

• No gender limitation.

• College diploma/degree or higher.

• Fluent in English with strong communication skills.

• At least 1 year of customer service, sales, or pre-sales experience.

• Familiarity with e-commerce after-sales support processes.

• Customer-focused, reliable, and highly stable.

• Ability to handle multiple customer interactions efficiently.

• American accent and fluency in it is key.

As part of the screening process, we kindly request that you record and share a short introduction video in English (1–2 minutes). In your video, please briefly introduce yourself and cover the following:

• Your name and current location

• Your experience in customer service or related roles

• Why are you interested in this position?

BenefitsSalary**: Ksh.30,000ksh gross + Bonuses depending on the campaign (full-time)Contract: Long term Location: Onsite