Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimized technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget** Minimum Qualifications****

• Bachelor's degree (or equivalent) in a related field

Minimum Experience and Skills**

• Minimum of 8 years technical experience in the telecom industry with at least 5 years in a solutions architect or similar role

• Expert knowledge in service delivery, sales support, network infrastructure and operations support or similar fields

• Intermediate knowledge of Transmission (DWDM, OTN, SDH), IP (Peering, IP Transit, Layer 2/3 services), Fibre, Colocation and Subsea networks

• Expert knowledge and experience in GIS systems

• Experience with product and technology development cycle, including technical product development and fulfillment, assurance and billing procedures

• Expert capability in developing solution options in order to identify all impacts and costs related to the recommended solution

• Effective and excellent written and verbal communication skills evidenced by previous work history and accomplishments

• Expert in Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft Powerpoint

• Excellent communications and presentation skills, including ability to summarize, drive clarity and concisely share key project information to all levels of the organization

• Demonstrate ability to manage multiple priorities, set direction and solve problems in a fast-paced environment

• Willing to work outside of normal office hours (to assist clients)

• Provide technical pre-sales support for the sales and provisioning processes

• Design technical solutions, including creating internal and client facing technical documentation

• Identify solution concerns, issues, contractual challenges and mitigate appropriately

• Develop technical product descriptions, architectures and functionality documentation

• Develop, implement and operationalise standards and processes for solution planning and design

• Support with new product development

• Partner with internal teams to create detailed custom solutions focusing on technical capability, fulfillment, assurance and billing

• Improve efficiency of solution development

• Assist with creation of ad hoc reports as needed

• Assist to produce technical drawings and documentation

• Assist to audit and maintain database records and information

• Actively use and ensure data integrity on OSS/BSS systems