The Super Dealer Relations Officer (SDRO) is responsible for building, managing, and supporting a network of Super Dealers within an assigned territory. The role focuses on Super Dealer recruitment, performance oversight, portfolio transition, stock management, and capacity building. **

Requirements****

Qualifications****

• Diploma in Business, Sales, Marketing, Supply Chain, or a related field.

• Experience in sales, dealer/agent networks, or field operations is an added advantage.

Skills & Attributes****

• Strong relationship management and coaching skills.

• High accountability and attention to detail.

• Strong planning, reporting, and problem-solving abilities.

• Comfortable working in fast-paced field environments.

**

• Recruit, onboard, and train qualified Super Dealers.

• Establish dealer territories and clarify roles and expectations.

• Act as the primary point of contact for Super Dealers.

• Support dealers to meet acquisition, retention, and earning stove targets.

• Oversee transition of legacy customers to Super Dealers.

•  Ensure continuity of service and portfolio health.

• Monitor stock levels, conduct audits, and ensure reconciliations.

•  Coordinate with logistics teams to prevent stockouts.

• Ensure compliance with onboarding SOPs and accurate data capture.

• Conduct spot checks and address gaps.

• Provide ongoing coaching and training.

• Include Super Dealer visits in monthly route plans.

• Support local marketing initiatives and identify growth opportunities.

• Respond to disruptions and ensure uninterrupted customer access to pellets.