Knowledge and Experience

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Project Management, or a related field.

• Minimum of 5 years’ experience in logistics, supply chain, warehousing, fleet management, or operations management.

• Demonstrated experience supervising logistics or operational teams.

• Experience in last-mile delivery operations with a strong customer service focus.

• Strong understanding of inventory management and supply chain processes.

• Proficiency in ERP systems, logistics software, and data analysis tools.

• Coordinate and optimize logistics operations to ensure efficient movement of products across all branches and depots.**

• Develop and implement distribution plans that improve delivery performance, reduce costs, and enhance customer satisfaction.

• Oversee route planning and dispatch processes to maximize fleet utilization and delivery efficiency.

• Manage inventory replenishment and stock movements across the network to maintain agreed stock levels.

• Support and coordinate importation activities to ensure timely receipt and distribution of products.

• Monitor supply chain performance and recommend process improvements to increase operational effectiveness.

Fleet Management****

• Oversee day-to-day fleet operations, including fuel management, maintenance scheduling, repairs, and performance monitoring.

• Ensure 100% compliance with vehicle insurance, permits, inspections, and regulatory requirements.

• Monitor fleet utilization and provide recommendations to improve efficiency and reduce operating costs.

• Analyze fleet data and prepare reports for management decision-making.

Warehousing & Inventory Control****

• Provide oversight and guidance to warehouse operations, ensuring adherence to inventory management procedures.

• Monitor inventory accuracy and stock accountability across branches and depots.

• Coordinate stock counts, reconciliations, and investigations into inventory variances.

• Support continuous improvement initiatives aimed at increasing warehouse productivity and accuracy.

Operational Excellence & Risk Management****

• Analyze operational data and develop reports that support strategic and operational decision-making.

• Identify operational risks, inefficiencies, and bottlenecks and recommend corrective actions.

• Maintain and monitor a departmental risk register and escalate critical issues to management.

• Support implementation of operational improvement projects and process optimization initiatives.

• Participate in testing and validation of operational systems, dashboards, and applications.

Team Leadership & Stakeholder Management**

• Provide day-to-day guidance and support to drivers, riders, warehouse teams, and logistics personnel.

• Assist in training staff on operational procedures, systems, and standard operating procedures (SOPs).

• Collaborate closely with Sales, Business Intelligence, Finance, and other departments to ensure smooth execution of operational activities.

• Act as a key liaison between field operations and management, ensuring timely communication and resolution of issues.

• Maintain ownership of departmental project tracking and follow-up activities.