**

Monday–Friday | 26 hrs/week (shift after training)

Role Summary:****

Provide patient support and manage medical appointment scheduling while ensuring full OSHA & HIPAA compliance**. Acts as primary patient contact, handling inquiries, scheduling accuracy, and conflict de-escalation.**

Requirements:**

• OSHA & HIPAA knowledge

• Experience with EHR/EMR and medical scheduling

• Strong communication, empathy, and attention to detail

• Ability to work under pressure

Key Responsibilities:

• Patient support via calls, emails, and systems

• Appointment scheduling & calendar optimization

• Maintain accurate EHR/EMR records

• Verify patient eligibility and documentation

• Ensure compliance and confidentiality

• Coordinate with clinical and admin teams