With over one hundred and thirty branches in Kenya, Tanzania, Uganda, and Burundi, some of which are 24/7 digital branches, DTB is committed to enabling people to advance with confidence and success. The Bank’s heritage and values are articulated in its brand promise, Achieve More, and brought to life through an engaged diverse workforce. Relationship Manager, Chinese Desk About the Role: The role is responsible for driving business growth by developing and managing relationships within the Chinese-speaking client segment. It focuses on acquiring new business, strengthening existing relationships, and delivering tailored banking solutions to enhance customer value and grow the Bank’s market share Key Responsibilities: Business Development & Client Acquisition Identify and develop relationships with Chinese businesses and networks Grow the client portfolio by acquiring new customers Drive growth in deposits, trade finance, remittances, guarantees, and foreign exchange income Achieve set targets in assets, liabilities, and non-funded income Relationship Management Manage and grow a portfolio of Chinese-speaking clients Maintain strong relationships with key stakeholders, including Chinese associations and industry players Deliver a high standard of customer service across all client interactions Serve as the primary contact for client inquiries and advisory needs Cross-Selling & Product Optimization Promote and cross-sell the Bank’s products to maximize client value Educate clients on banking products, services, and procedures Work with internal teams to tailor solutions to meet client needs Internal Collaboration Collaborate with internal teams to ensure efficient service delivery Support smooth client onboarding and transaction processing Address customer issues promptly and effectively Portfolio & Risk Management Monitor portfolio performance and identify potential risks early Ensure compliance with internal policies and regulatory requirements Maintain accurate and up-to-date client records Market Intelligence & Reporting Monitor market trends and customer needs Track competitor activity and identify opportunities Prepare regular performance and pipeline reports Important Relationships Build strong internal relationships across business units and support functions Develop and maintain external networks within the Chinese business ecosystem Collaborate regionally and across affiliates to deliver holistic banking solutions Personal Competencies: Strong relationship management and business development skills Excellent communication and negotiation skills (cross-cultural sensitivity is key) Results-driven with ability to meet stringent targets High integrity and professionalism Analytical mindset with strong problem-solving ability Ability to adapt in a dynamic and competitive market Strong customer service orientation and attention to detail Skills & Qualifications: Minimum of a Bachelor’s degree from a recognized university Fluency in Mandarin (Chinese) is mandatory Experience in banking, sales, or relationship management is an added advantage Understanding of trade finance and corporate banking products is desirable