DDD delivers high-quality, competitively priced business process outsourcing (BPO) solutions to clients worldwide. At the same time, DDD’s innovative social model enables talent from underserved populations to access professional opportunities and earn lasting higher income, including youth from low-income families in developing countries, as well as military spouses and veterans in the USA. This model, established by DDD in 2001, is now called "Impact Sourcing.” DDD is recognized among leading commercial service providers in the Global Outsourcing 100--and also consistently ranked as one of the Top 100 NGOs in the world.Job Description Client Partnership & Solutioning Support client discovery sessions to understand dataset needs, workflow rules, and ML objectives. Translate client requirements into workflows, annotation guidelines, taxonomies, and quality frameworks. Provide clients with delivery updates, performance insights, and workflow recommendations. Support solution scoping, demos, proposal inputs, and client clarifications. Identify opportunities to improve or expand existing programs. Program Delivery Management Oversee daily execution of assigned AI/ML, Computer Vision, AV/ADAS, and related data workflows. Ensure delivery against agreed KPIs, SLAs, accuracy, throughput, quality, and timelines. Manage onboarding, calibration, guideline updates, workflow transitions, and production readiness. Work with Delivery Leads to ensure staffing, training, tool readiness, and operational consistency. Maintain accurate documentation and clear process controls across teams. Quality, Analytics & Performance Management Build and maintain reports and dashboards to track accuracy, productivity, error trends, latency, and overall program performance. Conduct root-cause analysis for quality issues and work with QA and Training teams to implement corrective actions. Use data insights to improve annotation quality, reduce rework, and strengthen delivery outcomes. Present clear performance updates to clients and internal stakeholders. Cross-Functional Collaboration Partner with QA, Training, Delivery, Technical Operations, Business Development, and client-facing teams. Support pilot setup, workflow testing, guideline refinement, schema changes, and ontology updates. Ensure delivery teams understand and apply updated instructions and quality standards. Continuous Improvement Recommend workflow improvements based on data trends, client feedback, and team input. Support automation opportunities such as pre-labeling, AI-assisted annotation, QC automation, and improved audit methods. Promote consistent ways of working, strong calibration practices, and continuous improvement across programs. Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, Data/AI, Business Operations, or a related field. Minimum 5 years of relevant experience in AI/ML operations, data annotation, technical delivery, program management, BPO, or related operational environments. Experience managing or supporting annotation workflows, AI data pipelines, computer vision, AV/ADAS, robotics, or autonomous systems is highly preferred. Proven experience working in client-facing, KPI-led technical delivery environments. Experience leading teams, managing escalations, improving workflows, and delivering against quality and productivity targets