Work Experience and exposure

• 3-4 years’ experience in busy development environment focusing on User Experience preferably financial services solutions e.g. mobile banking, APIs and open banking

• Exposure in handling multiple concurrent projects

• Deep knowledge and experience in conducting user research, interviews, usability studies, surveys and customer journey mappings, translating findings into UI/UX design requirements.

• Knowledge of financial industry, fintech or telecommunication is a plus

• Experience designing responsive and cross-platform interfaces (mobile-first, web, USSD is a plus)

• Awareness of regulatory, security, and compliance considerations in digital banking (e.g., data privacy, authentication flows)

• Proper understanding of visual elements (layout, typography, visual hierarchy, colour theory)

Technical Skills and Proficiency in design tools e.g.

• Figma,

• Adobe XD,

• Sketch,

• Photoshop,

• Illustrator

• Must be a good communicator and have excellent relationship management skills to explain design decisions to stakeholders and win their support

• Applicants are required to submit a sample UI/UX portfolio highlighting their work as part of their application.

• Familiarity with front‑end technologies (HTML, CSS, basic JavaScript) is an added advantage.

• Experience with design‑to‑development handoff tools (e.g., Zeplin, Figma Inspect, design tokens).

• Product Design & Prototyping: Translate product concepts into user flows, wireframes, mockups, and interactive prototypes.**

• UI Development:** Create high‑fidelity designs, graphical interface elements (menus, tabs, widgets), and responsive layouts across platforms.**

• Design Systems:** Develop and maintain a design system to ensure scalability, consistency, and efficiency across digital platforms.**

• Customer Journey Mapping:** Lead journey mapping workshops, document journeys, and roll out across teams.**

• Usability Testing:** Plan and conduct usability sessions with staff and customer focus groups, iterating designs based on feedback.**

• Customer Experience Review:** Continuously analyze digital user experiences using analytics, customer feedback, app ratings, and usability metrics. Prepare executive summaries with actionable insights.**

• Accessibility & Inclusive Design:** Ensure compliance with accessibility standards (e.g., WCAG) and design for diverse customer needs.**

• Cross‑Functional Collaboration:** Partner with business users, product owners, developers, and stakeholders to deliver human‑centered digital products.**

• Data‑Driven Iteration:** Use A/B testing, heatmaps, and behavioral analytics to refine and optimize user experiences.**

• Innovation:** Actively contribute to ideation workshops and digital innovation initiatives, exploring emerging technologies such as AI‑driven personalization, conversational interfaces, and voice UI.**

• Performance Optimization:** Monitor UI responsiveness, accessibility scores, and digital channel performance benchmarks.**

• Stakeholder Engagement:** Communicate design decisions clearly, influence stakeholders, and advocate for design thinking across the organization.**

• Mentorship:** Support junior designers and foster a culture of design excellence.